Senior Director, Professional Services

Kantata

Senior Director of Professional Services at Kantata leading delivery across the North America Enterprise segment for professional services. Shaping solutions and ensuring customer success throughout project implementation.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading professional services delivery, with a strong focus on enterprise software implementation and team performance. Proficient in leveraging AI technologies to enhance productivity and ensure successful customer outcomes.

Highest-signal resume keywords

10+ Years Experience In Professional Services LeadershipDelivery Director For Complex Software ImplementationsExpertise In Enterprise Software ImplementationAI Fluency For Enhanced Delivery ProductivityStrong Executive Presence And Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Software ImplementationProject-Based Software ExpertiseConsulting Team ManagementDelivery Partner OversightSolution Scope ValidationImplementation LeadershipQuality Standards ManagementAI Tool Application

Soft Skills

Excellent Communication SkillsStrong Negotiation SkillsActive Listening

Industry Keywords

Professional ServicesConsulting OrganizationsSaaS CategoriesC-Suite EngagementCustomer Success

About the role

Key responsibilities & impact

Serve as the North America Enterprise segment leader for Kantata Professional Services, owning delivery outcomes and team performance across the region.
Represent Professional Services as part of the PS leadership team, providing input on organizational direction, surfacing what's working and what isn't, and shaping product and methodology decisions.
Partner closely with sales and presales teams to ensure the right solution is being proposed to customers — and that the delivery organization is prepared to deliver it successfully.
Serve as the delivery director on all projects within the segment, personally ensuring customer success, adoption, and business results are delivered.
Manage a team of consultants focused on delivery, providing coaching, quality oversight, and career development.
Partner closely with Customer Success and Support teams to ensure a smooth, well-documented handover as customers move from implementation into ongoing adoption.
Help enable delivery partners across the segment and provide oversight of their implementations, ensuring they meet the same quality bar as engagements delivered internally.
Embrace AI technologies to deliver faster, smarter, and with higher productivity — modeling and encouraging practical AI adoption across the delivery team.

Requirements

What you’ll need

10+ years of experience in professional services or implementation leadership within the software or technology industry, including experience managing consulting teams.
A track record of serving as delivery director or engagement lead on complex, enterprise or mid-market software implementations.
Experience partnering with sales and presales teams during the deal cycle to validate solution scope and delivery feasibility.
Deep expertise in enterprise software implementation — ideally in PSA, project-based software, or adjacent SaaS categories.
Experience managing or overseeing delivery partners/system integrators, with the ability to hold partner delivery to internal quality standards.
AI fluency at a practical level — you know how to apply AI tools to make a delivery team faster and more productive, and can bring that mindset to your team.
Strong executive presence with the ability to communicate, present, and influence stakeholders at all levels, including C-suite buyers and internal leadership.
Experience working within or selling to consulting or professional services organizations, with a strong understanding of how they think about delivery, utilization, and margin.
Excellent listening, negotiation, and communication skills — verbal and written.

Benefits

Comp & perks

A talented team, great perks, and an amazing culture make us an employee-rated Best Place to Work.