Technical Support Engineer

Kantata

Technical Support Engineer providing customer support for Kantata SX installations on Salesforce Platform. Analyzing and resolving customer-reported issues while collaborating with teams to enhance customer experience.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Troubleshooting/investigation of customer-reported issues and questions
Communication and analysis of relevant concepts, configuration setups and product information
Positioning and accommodation of relevant Kantata SX capabilities and services
Escalation handling, prioritization, communication, and customer advocacy for resolving issues
Enablement and engagement with colleague teams to enhance customer experience
Time-specific shift attendance and resource schedule compliance
Ability to be successful in self-management and participation in voice and video meetings

Requirements

What you’ll need

Familiar general knowledge of modern web technology and accessibility
Familiar knowledge of software development lifecycle
Experience with relational database structures (SQL, SOQL, etc)
Sound communication skills including business writing and excellent spoken and written English
Ability to articulate technical concepts into concise explanations for less technical readers
Demonstrable skill in analysis or technical problem solving
Self-management and ability to maintain productivity
Hold or be studying a computer science or software engineering related degree or comparable knowledge
Specific knowledge of Salesforce, Apex, and master-detail object model are a significant plus

Benefits

Comp & perks

Company Wide Bonus Plan
Strong work-life balance
Opportunity to learn from industry experts
Engaging and collaborative culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLSOQLSalesforceApexrelational database structuressoftware development lifecycletechnical problem solvingweb technologyaccessibility

Soft Skills

communicationbusiness writingself-managementproductivitycustomer advocacyanalysisarticulation of technical conceptsteam engagementprioritization

Certifications

computer science degreesoftware engineering degree