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About the role
Key responsibilities & impact- Drive the strategy of the Client solution, relative processes, configurations, and add ons to provide a Remarkable Client Experience
- Lead the solution strategy for the core Kantata solution liaising where needed with other delivery specialists
- Understand Kantata’s technology, product offerings, service offerings, and industries served
- Collaborate with the project team and client to understand all technical aspects and ensure the quality of deliverables
- Identify, assess and solve complex business problems
- Understand our clients’ business requirements and objectives while ensuring alignment with Kantata's solution
- Drive deployment activities such as requirements gathering, functional design, system testing, user acceptance testing, issue troubleshooting and resolution, change management, and training
- Perform the full configuration of Kantata required for the deployment of the solution
- Consult on both industry and Kantata best practices related to our clients
- Achieve high client success within the context of the project scope
- Seek opportunities to identify and foster improvements to organizational methodology, processes and practices
Requirements
What you’ll need- 10+ years industry experience in a customer-facing technical field such as professional services, consulting or technical support
- Bachelor’s degree required; B.Tech or equivalent qualification preferred
- Designing, configuring, and deploying SaaS-based software solutions, including custom reports/dashboards
- Working in the services industry and/or experience working with a Professional Services Automation (PSA) solution is a plus
- Implementing software with a demonstrated ability to execute to project plans, produce client facing deliverables
- Leading solution design workshops, defining business requirements and proposing business processes
- Documenting business requirements, business processes and technical specifications
- Building strong client relationships/partnerships with the consistent ability to keep the needs of the client at the forefront of his or her actions
- Working in a fast-paced and dynamic environment with autonomy
- Tackling difficult and complex problems
- Understanding scope management and how to identify potential risks to scope
- Broad technical knowledge of internet based products and technologies.
Benefits
Comp & perks- Great perks
- Amazing culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS-based software solutionsconfigurationdeploymentcustom reportsdashboardsbusiness requirements documentationtechnical specificationssolution designproject plansissue troubleshooting
Soft Skills
client relationshipsproblem solvingcollaborationcommunicationorganizational methodologychange managementautonomyleadershipadaptabilityclient success
Certifications
Bachelor’s degreeB.Tech or equivalent qualification