Senior Director, Customer Success
Kantata
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $190,000 - $210,000 per year
Job Level
Senior
About the role
- Responsible for leading a segment of Kantata’s business and team of Customer Success Managers focused on customer value and adoption
- Play a pivotal role in ensuring the adoption, value achievement, satisfaction, and ultimate renewal of the Kantata solution for every customer
- Work collaboratively with cross-functional teams to drive customer centric strategies and successful outcomes
- Ensure that our customers are getting the best use of the Kantata solution and directly contributing to the company’s growth and success.
Requirements
- Previous leadership role focused on customer solutioning
- Experience in defining and executing winning strategies with customers
- Bachelor's degree (Master's degree preferred)
- 10+ years relevant technology or professional services experience; 5+ years B2B SAAS industry experience
- Ability to lead, mentor, and inspire a team of CSM’s to achieve and exceed Adoption and Renewal targets
- Experience building strong executive relationships with key executives at customers
- Continuously assess and refine strategies to maximize customer adoption, satisfaction, and retention
- Collaborate closely with Sales, Professional Services, Operations, Retention Management, and other cross-functional teams to ensure a unified approach to customer success
- Communicate effectively with executive leadership on the progress and challenges of the enterprise customer success efforts
- Exceptional leadership and team management skills
- Excellent communication and interpersonal skills
- Data-driven with the ability to analyze and interpret customer success metrics
- Excellent problem solving and communication skills, customer orientation, business and organizational savvy and executive presence
- Experience with customer success tools (Gainsight) and CRM systems (Salesforce)
- Ability to travel as needed to meet with customers or attend industry events.
Benefits
- An intentionally engaging and collaborative culture - ditch the silo!
- Strong work-life balance that’s a true focus of the company
- The chance to learn from some of the best people in the business
- A vibrant, collaborative and devoted team, who still makes time for fun
- Inclusive workplace that upholds the dignity of all people.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer solutioningcustomer success metricsB2B SAASdata analysis
Soft skills
leadershipteam managementcommunicationinterpersonal skillsproblem solvingcustomer orientationbusiness savvyorganizational savvyexecutive presence