Kansys

Sales

• Lead technical discovery sessions, workshops, and presentations—translating complex product capabilities (billing, mediation, invoicing, collections, subscription management) into clear business value.
• Deliver tailored product demonstrations highlighting features like usage-based billing, dunning, complex rating, and regulatory compliance.
• Act as the trusted technical advisor to prospects throughout the sales cycle, from qualification to closing.
• Support sales strategy for target territories, driving technical engagement to convert opportunities into revenue.
• Map customer business and technical needs to product capabilities and integration options.
• Collaborate with Product, R&D, and Professional Services to produce high-level solution designs, architecture diagrams, and deployment models (SaaS, on-premise, hybrid).
• Define solution scope, hosting options, maintenance models, and timelines for proposals and Statements of Work.
• Advise on pricing approaches in collaboration with sales and finance teams.
• Design and support Proof-of-Concept (POC) environments to validate integration, performance, and fit with customer systems.
• Address technical objections on scalability, data migration, security, and compliance (e.g., tax/VAT handling).
• Evaluate and communicate competitive positioning, contributing to demo improvements, pricing refinements, and product roadmap inputs.
• Lead or contribute to the technical sections of RFP/RFI responses, ensuring accurate and compelling representation of platform and infrastructure capabilities.
• Provide technical content for sales collateral, proposals, and customer success stories.
• Capture and relay customer feature requests to influence product evolution.
• Build and maintain strong relationships with technical and business stakeholders at all levels.
• Support Quarterly Business Reviews (QBRs) with compelling insights and solution value reinforcement.
• Identify upsell/cross-sell opportunities within existing accounts through technical discovery and collaboration with account managers.

Pre-sales Tech Specialist

Project Manager

• Develop a comprehensive project plan, including project scope, timelines, budgets, and resource requirements.
• Provide leadership, direction, and support throughout the project lifecycle.
• Identify and manage project risks, developing risk mitigation strategies and contingency plans as necessary.
• Monitor project expenditures, ensuring that projects are delivered within budget and provide project cost reports to internal stakeholders.
• Provide regular status reports to stakeholders, updating them on project progress, issues, and risks.
• Ensure that project deliverables meet quality standards and that project goals are achieved to the satisfaction of all stakeholders.
• Identify and engage project stakeholders, managing their expectations and ensuring their satisfaction with project outcomes.
• Manage project scope changes, evaluating their impact on project timelines, budgets, and deliverables.
• Identify opportunities for process improvements and implement best practices in project management.
• Maintain comprehensive project documentation, including capacity planning, project plans, status reports, and post-project evaluations.

Project Manager, Professional Services

Customer Success Manager

• Build strong, trusted relationships with customers and internal teams to ensure successful service delivery.
• Monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring commitments are met and communicated clearly.
• Identify risks to service performance and customer satisfaction, documenting and communicating them proactively.
• Lead customer escalations ensuring stakeholders are informed and aligned.
• Drive continuous improvement by defining and implementing process enhancements within Managed Services.
• Partner with Sales and Management to identify service expansion opportunities and support renewals.
• Communicate product and service roadmaps, translating updates into clear business value for customers.
• Conduct regular customer service reviews and ensure follow‑up actions are completed.
• Manage the transition of new customers from Professional Services into Managed Services.
• Create and deliver customer‑facing and internal presentations.