Kansys

Support Engineer

• Respond to user inquiries through the ticketing system, delivering timely, accurate solutions to software-related issues.
• Troubleshoot technical problems by reviewing logs, error messages, and user feedback.
• Assist with billing activities and end-of-period (EOP) processes, including validating data, ensuring accuracy of usage or service metrics.
• Maintain clear, detailed documentation of support cases, troubleshooting steps, resolutions, and system updates.
• Work closely with senior technical staff and specialized teams on complex or escalated issues.
• Monitor system performance and identify recurring issues or patterns, proactively reporting observations that could prevent potential disruptions.
• Deliver exceptional customer service by ensuring responsiveness, transparency, and professionalism throughout all support interactions.
• Develop skills and technical knowledge while contributing to a dynamic, remote-first work environment focused on growth and innovation.

Technical Support Analyst