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About the role
Key responsibilities & impact- Coordinate end-to-end employee onboarding and offboarding — tasks, system access, hardware, welcome, and documentation.
- Manage Employment Hero: payroll checks, leave administration, and record accuracy.
- Draft and maintain HR policies, keeping them current with legislative changes (Australia and UK).
- Coordinate performance review cycles and support team rituals and check-ins.
- Track employment legislation changes and flag anything requiring Head of Ops attention.
- Manage job postings across all boards and keep listings current.
- Handle candidate communications — acknowledgements, rejections, and scheduling.
- Run first-pass application screening (including intro calls) against criteria set by the hiring manager.
- Coordinate interview scheduling across multiple interviewers.
- Maintain recruitment pipelines and run fortnightly pipeline catch-ups.
- Liaise with external recruiters and agencies as engaged.
- Follow up on outstanding invoices and debtor communications.
- Track vendor contracts, subscriptions, and renewal dates.
- Coordinate NDA reviews — sending, tracking signatures, and filing.
- Support RFP submissions — deadline tracking, document collation, logistics.
- Provide board meeting logistics support: materials preparation, action register maintenance, and follow-up tracking.
- Proactively identify gaps in internal processes and build solutions — automations, templates, workflows.
- Own and maintain ClickUp task management across ops functions.
- Build and iterate on automation (e.g. onboarding triggers, offboarding checklists, recurring task management).
- Use AI tools and automations to improve efficiency and scale output — we value curiosity and willingness to learn over existing expertise.
- Maintain compliance records and documentation across ISO 27001, CPS230/231, and GDPR.
- Coordinate audit logistics, evidence gathering, and corrective action tracking.
- Support tabletop exercises and incident response testing.
- Keep the sub-processor register and data processing documentation up to date.
- Monitor for regulatory updates (EU GDPR, EDPB, ASIC) and flag relevant changes.
- Coordinate quarterly team meetups (Sydney and Melbourne), Town Halls, and team lunches.
- Manage logistics for offsites, all-hands events, and company gatherings.
- Support employer branding activities — podcast scheduling, awards submissions, industry events.
- Contribute to onboarding experience and new starter culture.
- Manage laptop procurement, asset tracking, and hardware returns — ISO 27001-compliant.
- Administer access cards for Melbourne and Sydney offices.
- Maintain the visitor policy and sign-in system.
- Coordinate onboarding kits and swag.
- Manage office supplies and orders.
Requirements
What you’ll need- 5–6+ years in operations, people ops, or EA/coordinator roles, ideally in a startup or high-growth environment.
- Proven track record running HR and people operations processes end-to-end.
- Experience coordinating recruitment: scheduling, screening, agency and candidate management.
- Familiarity with finance operations: invoice follow-ups, vendor management, payroll checks.
- Exposure to compliance-adjacent work: records management, audit support, policy maintenance.
- Some experience with commercial operations (NDAs, RFPs, board support) is a bonus.
Benefits
Comp & perks- We offer a warm and collaborative work culture with big time vision.
- Our aim is to create an environment in which everyone is included in decisions and opportunities, regardless of your role, age, or how long you've been with the company.
- Everyone's opinion is welcome, and we're firm believers in discussions and radical candor.
- We trust our people. This means we focus on outcomes and provide a flexible workplace.
- We have team members around the globe, so you may need to attend an early morning or early evening meeting occasionally.
- You will work alongside an experienced team who will challenge you everyday (and expect you to challenge them back).
- We’re big fans of learning new things, which is why we give you the support and professional development to help you achieve your career goals, learn and grow.
- We value flexible work and healthy boundaries. That’s why we support the right to disconnect.
- We offer a hybrid working model, with time split between remote work and 3 regular days together in our CBD-based office.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee onboardingemployee offboardingpayroll managementHR policy draftingperformance review coordinationapplication screeningvendor managementrecords managementaudit supportcompliance documentation
Soft Skills
communicationorganizationproblem-solvingcuriosityadaptabilityteam collaborationattention to detailproactivitylogistics coordinationstakeholder management