Kanopi Studios

Website Project Manager (US & Canada - Remote - PST)

Kanopi Studios

full-time

Posted on:

Origin:  • 🇺🇸 United States • Oregon

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Salary

💰 $58,000 - $77,225 per year

Job Level

Mid-LevelSenior

Tech Stack

DrupalOpen SourceWordPress

About the role

  • This position is open to applicants in the US and Canada.
  • Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of people who are experts in Drupal & WordPress.
  • Our clients are mission-driven — and so are we. We design, build, and support websites that help their missions thrive.
  • We believe the people behind the work matter just as much as the work itself. That’s why we’re deeply committed to supporting our team’s growth, wellbeing, and success. When our people thrive, our clients do too — and together, we build a web that works better for everyone.
  • As Kanopi continues to grow, we’re excited to welcome a new Website Project Manager to our team.
  • About the Job: We’re looking for a process-driven Website Project Manager who brings structure and strategic oversight to every phase of a project. This role focuses on managing the systems, workflows, and communications that keep client-facing WordPress projects moving forward, ensuring clarity across teams, maintaining accurate project tracking, and continuously seeking opportunities to improve and streamline how we deliver high-quality digital work.
  • You’ll guide a mix of WordPress build and support projects from kickoff through completion. You’re not just a task-facilitator - you’re a client advocate, problem-solver, and strategic partner.
  • You’ll collaborate with cross-functional teams of UX/UI designers, developers, and strategists to ensure each project delivers quality, value, and a bit of Kanopi magic.
  • This intermediate-level role requires someone with prior agency experience, working with WordPress. They should have a firm grasp of project life cycles, and a willingness to flex between build initiatives and nimble support sprints.

Requirements

  • As a Website Project Manager, your typical day may include:
  • Client & Project Leadership: Manage multiple projects across the build and support spectrum with varying complexity and client needs.
  • Serve as the primary point of contact for clients, ensuring smooth communication and exceptional service delivery.
  • Understand each client’s business needs and effectively communicate them to the internal team to ensure alignment.
  • Know when to push back on behalf of Kanopi’s best interests, and when to escalate situations to the attention of Management.
  • Identify and share potentially larger projects with the Management team or strategically determine when a larger initiative would be beneficial for the account.
  • Lead client communications with clarity and empathy, facilitating meetings, articulating next steps, sharing updates, and translating technical concepts into plain language.
  • Foster positive, long-lasting relationships that encourage contract renewals and upsell opportunities.
  • Planning & Execution: Facilitate project and client onboarding, kickoff calls, and transitions between build and support.
  • Curate and maintain organized, prioritized backlogs that keep project teams focused and deliverables moving forward.
  • Evaluate tasks and client requests for strategic fit, flagging potential alternatives when needed.
  • Support the internal team by handling "quick win" WordPress site configurations and content entry prior to escalating to the development team.
  • Collaborate with clients and internal teams to resolve blockers and anticipate needs.
  • Coordinate and track internal resources, including developers, UX/UI designers, and strategists, based on timing, scope, and expertise.
  • Quality, Budget, and Timeline Oversight: Review deliverables (such as designs, tickets, content, or development work) to ensure quality and alignment before client handoff.
  • Carefully monitor budgets and timelines to ensure tasks are completed on time and within scope, while providing regular updates to clients and Kanopi management on hours used and project progress.
  • Flag risks early and collaborate to resolve and mitigate issues.
  • Expedite urgent requests and help triage issues quickly, particularly within support accounts.
  • Tools & Team Collaboration: Use tools like Teamwork, Slack, Google Workspace, and Zoom to stay organized and maintain transparency.
  • Participate in team meetings, standups, retrospectives, and collaborative discussions to share insights and contribute to ongoing process improvements and positive team culture.
  • Monitor team workloads and pacing to help maintain a sustainable, healthy balance, identifying early signs of strain and proactively adjusting priorities when needed.