Kanopi Studios

Project Manager

• Manage multiple projects across the build and support spectrum with varying complexity and client needs.
• Serve as the primary point of contact for clients, ensuring smooth communication and exceptional service delivery.
• Understand each client’s business needs and effectively communicate them to the internal team to ensure alignment.
• Know when to push back on behalf of Kanopi’s best interests, and when to escalate situations to the attention of Management.
• Identify and share potentially larger projects with the Management team or strategically determine when a larger initiative would be beneficial for the account.
• Lead client communications with clarity and empathy, facilitating meetings, articulating next steps, sharing updates, and translating technical concepts into plain language.
• Foster positive, long-lasting relationships that encourage contract renewals and upsell opportunities.
• Facilitate project and client onboarding, kickoff calls, and transitions between build and support.
• Curate and maintain organized, prioritized backlogs that keep project teams focused and deliverables moving forward.
• Evaluate tasks and client requests for strategic fit, flagging potential alternatives when needed.
• Support the internal team by handling 'quick win' WordPress site configurations and content entry prior to escalating to the development team.
• Collaborate with clients and internal teams to resolve blockers and anticipate needs.
• Coordinate and track internal resources, including developers, UX/UI designers, and strategists, based on timing, scope, and expertise.
• Review deliverables (such as designs, tickets, content, or development work) to ensure quality and alignment before client handoff.
• Carefully monitor budgets and timelines to ensure tasks are completed on time and within scope, while providing regular updates to clients and Kanopi management on hours used and project progress.
• Flag risks early and collaborate to resolve and mitigate issues.
• Expedite urgent requests and help triage issues quickly, particularly within support accounts.
• Use tools like Teamwork, Slack, Google Workspace, and Zoom to stay organized and maintain transparency.
• Participate in team meetings, standups, retrospectives, and collaborative discussions to share insights and contribute to ongoing process improvements and positive team culture.
• Monitor team workloads and pacing to help maintain a sustainable, healthy balance, identifying early signs of strain and proactively adjusting priorities when needed.

Website Project Manager

Account Executive

• Intake and assess client needs to align with Kanopi Sales' quarterly strategic goals and industry focus.
• Leverage Kanopi's Sales Checkpoints and Milestones process to skillfully qualify new leads and set opportunities up for success throughout the sales process.
• Conduct continuous follow-up on active leads in the pipeline once qualified, overcoming technical and business objections of potential clients with ease and confidence.
• Facilitate calls with key decision-makers, including in-depth needs assessments with technical, tactical, and financial decision-makers.
• Accurately capture clients' essential requirements, business goals, KPIs, and assumptions for strategy, design, development, and support services.
• Present Kanopi's solution to potential clients via targeted sales materials, proposals, and other related deliverables.
• Maintain impeccable documentation within Teamwork, ensuring data, notes, and follow-up tasks are complete and accurate.
• Accurately track outcomes and results for deals in HubSpot
• Take ownership of business development relationships with potential clients, working independently but in coordination with other members of the Sales Team.
• Create new relationships that engage clients and project teams.
• Work collaboratively with managers and other team members to brainstorm and develop sales tactics and presentations.
• Construct pitch logistics and autonomously lead presentations to clients.
• Meet or exceed revenue targets quarterly/annually.
• Participate in the development of creative assets and other sales documents.
• Facilitate the development of service agreements for support and build project opportunities, coordinating and collaborating with members of management and sales engineering teams skillfully to guarantee accuracy.
• Ensure all project information handoffs meet internal documentation standards and provide full clarity for Sales Engineering and Implementation teams.

Agency Sales Representative, Remote

• Intake and assess client needs to align with Kanopi Sales' quarterly strategic goals and industry focus.
• Leverage Kanopi's Sales Checkpoints and Milestones process to skillfully qualify new leads and set opportunities up for success throughout the sales process.
• Conduct continuous follow-up on active leads in the pipeline once qualified, overcoming technical and business objections of potential clients with ease and confidence.
• Facilitate calls with key decision-makers, including in-depth needs assessments with technical, tactical, and financial decision-makers.
• Accurately capture clients' essential requirements, business goals, KPIs, and assumptions for strategy, design, development, and support services.
• Present Kanopi's solution to potential clients via targeted sales materials, proposals, and other related deliverables.
• Maintain impeccable documentation within Teamwork, ensuring data, notes, and follow-up tasks are complete and accurate.
• Accurately track outcomes and results for deals in HubSpot.
• Take ownership of business development relationships with potential clients, working independently but in coordination with other members of the Sales Team.
• Create new relationships that engage clients and project teams.
• Work collaboratively with managers and other team members to brainstorm and develop sales tactics and presentations.
• Construct pitch logistics and autonomously lead presentations to clients.
• Meet or exceed revenue targets quarterly/annually.
• Participate in the development of creative assets and other sales documents.
• Facilitate the development of service agreements for support and build project opportunities, coordinating and collaborating with members of management and sales engineering teams skillfully to guarantee accuracy.
• Ensure all project information handoffs meet internal documentation standards and provide full clarity for Sales Engineering and Implementation teams.