Patient Financial Navigator, Customer Service Focused

Kandu

Patient Financial Navigator providing financial discussions to patients regarding insurance benefits and costs. Navigating insurance landscapes, ensuring compassionate, accurate financial guidance for medical devices at Kandu, Inc.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $29 per hourWebsite

About the role

Key responsibilities & impact

Conduct patient-facing financial discussions regarding insurance benefits, coverage determinations, and out-of-pocket cost estimates
Explain Kandu's income-based cash-pay program structure and guide patients through tier qualification and enrollment processes
Field inbound calls from patients with questions about their insurance benefits, billing statements, and payment options
Provide clear, accurate information about coverage for Kandu devices across Medicare, Medicaid, and commercial insurance plans
Provide support for patients who have insurance claim and/or statement questions with a focus on single-call resolution.
Interpret explanation of benefits (EOB) documents and communicate findings to patients in accessible language
Navigate billing software to access patient accounts, payment histories, and outstanding balances
Document all patient interactions and financial counseling sessions in company systems
Evaluate patient eligibility for financial assistance programs within established guidelines
Offer and set up payment plans for eligible patients within authorized approval limits
Escalate complex financial assistance cases and exceptions to appropriate leadership for review and approval
Maintain accurate documentation of all patient financial interactions in compliance with HIPAA and company policies
Track and report key metrics related to patient financial interactions and outcomes
Collaborate with Revenue Cycle and Patient Services teams to resolve billing issues and improve patient experience
Stay current on changes to insurance policies, coverage guidelines, and reimbursement regulations

Requirements

What you’ll need

High school diploma or equivalent
Minimum 3 years of experience in medical billing, insurance verification, or patient financial services
Working knowledge of Medicare, Medicaid, and commercial insurance benefit structures
Demonstrated proficiency with insurance eligibility verification systems and medical billing software
Strong understanding of durable medical equipment (DME) billing practices and reimbursement
Excellent verbal and written communication skills with ability to explain complex financial information clearly
Proven ability to handle sensitive patient situations with empathy and professionalism
Strong attention to detail and organizational skills
Proficiency in Microsoft Office Suite

Benefits

Comp & perks

Insurance (Medical/Dental/Vision)
401(k) with company
Unlimited PTO & Holidays
Life Insurance, LTD and STD

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical billinginsurance verificationfinancial counselingEOB interpretationbilling software navigationfinancial assistance program evaluationpayment plan setupinsurance eligibility verificationDME billing practicesreimbursement regulations

Soft Skills

communication skillsempathyprofessionalismattention to detailorganizational skills