Kandu

Customer Experience Representative

Kandu

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $20 - $30 per hour

Job Level

JuniorMid-Level

About the role

  • Support our customers at each stage of the process from obtaining the device to active use through proactive outreach and responding to inbound requests
  • Own the scheduling and coordination of customer events including initial EEG testing, delivery and training, as well as any returns or repairs
  • Manage inbound sales and support requests via live chat, inbound phone calls, texts, and emails
  • Partner with potential customers to gather necessary insurance information, educate them on the insurance process, and assist them in the submission to their provider
  • Be the first point of contact for prospective and active users of the IpsiHand
  • Track customer progress through each stage of the funnel
  • Partner with the sales team to help develop new processes in a startup environment that help drive efficiency and productivity

Requirements

  • Bachelor's degree in Business Administration, Marketing, or related field
  • 1-2 years of sales or customer service experience or equivalent
  • Sales focused and customer-centric: passionate about helping customers achieve outcomes and driving revenue for the business
  • Self-motivated, driven to succeed, and competitive
  • Strong verbal and written communication skills
  • Fast learner, team player, with the ability to adapt to change quickly
  • Experience with rehabilitation and stroke a plus
  • Experience working in sales retention and troubleshooting
  • Preferred experience working in salesforce or similar customer relationship management (CRM) system
Benefits
  • Insurance (Medical/Dental/Vision)
  • 401(k) with company PTO & Holidays
  • Life Insurance, LTD and STD

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales experiencecustomer service experienceinsurance process knowledgesales retentiontroubleshooting
Soft skills
customer-centricstrong verbal communicationstrong written communicationself-motivateddriven to succeedcompetitivefast learnerteam playeradaptability
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Marketing