Kameha Grand Bonn

Front Office Manager

Kameha Grand Bonn

full-time

Posted on:

Location Type: Office

Location: Bonn • Germany

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Job Level

Junior

About the role

  • Responsible for leading, organizing and motivating the Front Office team
  • Creating staff schedules and managing vacation planning, and taking on Manager-on-Duty (MOD) shifts
  • Supporting the team in day-to-day operations
  • Responsible for professional complaint management
  • Conducting recruitment interviews, performance appraisals and employee meetings
  • Preparing reports and statistics
  • Developing and implementing new processes
  • Conducting training sessions for staff

Requirements

  • You are a host at heart with a strong guest-service mindset and a dedication to fulfilling guest needs
  • Completed vocational training in hospitality or a comparable degree, plus professional experience in a similar role
  • Experience in people management and employee motivation
  • Hands-on mentality
  • Representing the hotel with a professional, positive appearance
  • Strong communication skills
  • Ability to work independently and reliably
  • An open and warm personality
  • Very good German and English language skills
  • Knowledge of Opera PMS hotel software
Benefits
  • A dynamic, passionate team with a familial and loyal working atmosphere
  • Opportunity to gain valuable experience in upscale hospitality with an international clientele
  • Internal training to further develop your expertise
  • Permanent employment contract
  • Flexibility in holiday planning
  • Competitive, collectively agreed and performance-based pay with a comprehensive benefits package
  • Holiday pay and an annual special payment after one year of service
  • Employer subsidy for the Deutschlandticket (public transport pass) or a discounted parking permit
  • 30 days of annual leave
  • Employer contribution to the company pension scheme (20% contribution instead of the statutory 15%)
  • Free gym membership at Visiolife Group locations and a wide range of health offerings — from health days to vaccination programs
  • Attractive discounts in the group’s restaurants and hotels
  • Employee events (e.g., summer party)
  • Company bike leasing (JobRad) after one year of service
  • Recurring employee referral programs with attractive bonuses of up to €2,000
  • Backing from a strong, growth-oriented, locally rooted corporate group
  • Group-wide career and training opportunities
  • Delicious meals in our staff canteen
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hospitalitypeople managementemployee motivationcomplaint managementrecruitmentperformance appraisalreport preparationprocess developmenttraining
Soft Skills
guest-service mindsetstrong communicationindependencereliabilitypositive appearanceopen personalityteam motivation
Certifications
vocational training in hospitalitycomparable degree