Director, Onboarding Process Optimization
Hyatt
Senior Director, Excellence & Insights – Patient Services
KalVista Pharmaceuticals, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Tableau
About the role
- Lead initiatives to enhance service delivery, operational efficiency, and scalability
- Develop and implement frameworks for continuous improvement across patient support programs
- Facilitate cross-functional collaboration to identify and resolve systemic challenges
- Promote a culture of excellence through training, coaching, and performance management
- Design and manage dashboards and reporting tools to monitor program performance
- Analyze patient journey data to uncover trends, gaps, and opportunities for improvement
- Translate insights into strategic recommendations for leadership and cross-functional teams
- Collaborate with Data Science, IT, and external partners to advance analytics capabilities
- Serve as a thought partner to Patient Services leadership, contributing to long-term strategy
- Lead cross-functional working groups focused on innovation, outcomes, and experience
- Represent Patient Services in enterprise-wide initiatives related to data, quality, and transformation
Requirements
- Bachelor’s degree required; advanced degree in healthcare, life sciences, business, or related field preferred
- 10+ years of experience in healthcare operations, analytics, or continuous improvement, ideally within pharma or biotech
- Proven track record of leading strategic initiatives and driving measurable impact
- Strong knowledge of patient support models, regulatory standards, and healthcare data
- Expertise in data visualization tools (e.g., Tableau, Power BI) and statistical analysis
- Exceptional communication, leadership, and stakeholder management skills
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscontinuous improvementstrategic initiativespatient support modelsregulatory standardsstatistical analysisdata visualization
Soft skills
communicationleadershipstakeholder managementcollaborationcoachingperformance management
