Customer Support Engineer

Kalibrate

Customer Support Engineer providing first and second line application support for Kalibrate's Location Intelligence products. Engaging with clients and resolving technical issues throughout the week.

Posted 7/1/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £40,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

As a Customer Support Engineer, you are a champion for a customer-first culture and drive continuous improvement.
Support Engineers provide our global client base with technical support between 9am and 5.30pm (Monday-Friday) across various products.
Triage and solve user issues, relaying user requests to the engineers.

Requirements

What you’ll need

Intermediate, demonstratable SQL skills, with experience of working with the SQL language itself (specifically T-SQL) – both theoretical and practical
Strong Windows server knowledge
High quality communication skills with the ability to adapt communication style to target audience
Strong team ethic with a desire to share knowledge and skills
Accountable and reliable with intense drive and passion
Ability to quickly learn and understand the various services provided to our clients
Eagerness to make a difference and provide services everyone can be proud of
Possess excellent problem solving, analytical and troubleshooting skills
Desire and ability to work daytime shifts patterns as required including Public Holidays

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Kalibrate Website LinkedIn All Job Openings 201 - 500 employees 🛒 Retail 💸 Finance ☁️ SaaS Retail
Finance
SaaS Kalibrate is a company that provides advanced location intelligence and fuel pricing solutions to help businesses make data-driven decisions. Their platform, Kalibrate Location Intelligence 2. 0, offers insights into market strategies, site selection, and customer behavior, enabling organizations to optimize their location strategies across various industries such as retail, fuel, and convenience. Kalibrate also offers consulting services to enhance customer acquisition, maximize profits through fuel pricing optimization, and conduct market insights analyses. They are trusted by leading global brands to facilitate strategic growth and operations through robust data and AI-driven methodologies. Customer Support Engineer 🔥 0 minutes ago 🇬🇧 United Kingdom – Remote 💵 £40k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
As a Customer Support Engineer, you are a champion for a customer-first culture and drive continuous improvement.
Support Engineers provide our global client base with technical support between 9am and 5.30pm (Monday-Friday) across various products.
Triage and solve user issues, relaying user requests to the engineers. 🎯 Requirements
Intermediate, demonstratable SQL skills, with experience of working with the SQL language itself (specifically T-SQL) – both theoretical and practical
Strong Windows server knowledge
High quality communication skills with the ability to adapt communication style to target audience
Strong team ethic with a desire to share knowledge and skills
Accountable and reliable with intense drive and passion
Ability to quickly learn and understand the various services provided to our clients
Eagerness to make a difference and provide services everyone can be proud of
Possess excellent problem solving, analytical and troubleshooting skills
Desire and ability to work daytime shifts patterns as required including Public Holidays Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Business Analyst 🔥 6 hours ago Institute of Psychiatry, Psychology & Neuroscience 1001 - 5000 📡 Telecommunications Website LinkedIn All Job Openings Technical Business Analyst converting complex business needs into actionable requirements. Collaborating with multidisciplinary teams to enhance digital psychiatry services for patients. 🇬🇧 United Kingdom – Remote 💵 £65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Technical Support Engineer II 🔥 21 hours ago Climb Channel Solutions NA 51 - 200 🔌 API 🔒 Cybersecurity ☁️ SaaS Website LinkedIn All Job Openings Technical Support Engineer providing post-sale customer support in IT/cybersecurity. Responsible for troubleshooting and documenting issues while communicating resolution plans. 🇬🇧 United Kingdom – Remote 💵 £45k - £50k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Cloud SQL .NET Technical Support Engineer 🕒 Yesterday Axonius 501 - 1000 🔒 Cybersecurity ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Technical Support Engineer at Axonius delivering exceptional technical support and ensuring high-quality incident resolution. Collaborating with teams to tackle complex product challenges. 🇬🇧 United Kingdom – Remote 💰 $200M Series E on 2022-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Linux TCP/IP Developer Support Engineer 🕒 4 days ago Pinpoint Applicant Tracking System 51 - 200 👥 HR Tech ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Developer Support Engineer in a high-growth HR tech company ensuring reliability of hiring software. Collaborating with teams to fix issues and improve product performance with AI integration. 🇬🇧 United Kingdom – Remote 💵 £60k - £70k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🇬🇧 UK Skilled Worker Visa Sponsor React Ruby Ruby on Rails TypeScript Customer Support Engineer 🕒 4 days ago Tailscale 51 - 200 ☁️ SaaS 🔐 Security 📡 Telecommunications Website LinkedIn All Job Openings Support Engineer (Tier 2) resolving complex technical issues for Tailscale users. Providing high-quality support while working remotely in the UK and collaborating with cross-functional teams. 🇬🇧 United Kingdom – Remote 💵 £76.6k - £95.6k / year 💰 $100M Series B on 2022-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Azure DNS Firewalls Kubernetes Linux MacOS Node.js TCP/IP View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLT-SQLWindows ServerAnalytical SkillsTroubleshooting Skills

Soft Skills

Communication SkillsTeam EthicAccountabilityReliabilityDesire to Share Knowledge