Customer Success Manager

Kalibrate

Customer Success Manager at Kalibrate delivering software and analytics solutions. Managing client relationships and driving commercial growth through successful engagements.

Posted 5/13/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own all client-facing deliverables related to software and analytics projects.
Ensure timely and high-quality delivery of presentations, reports, and insights.
Maintain accountability for the results and outcomes of professional services engagements.
Finalize the development of client presentations.
Serve as the primary presenter in client meetings, articulating insights, recommendations, and strategic value.
Translate complex analytics into actionable business insights for clients.
Partner with internal analytics and platform teams to align on project goals and timelines.
Own the renewal process for assigned accounts, ensuring timely and successful contract extensions.
Identify and drive upsell opportunities, including: Additional software licenses, new professional services engagements, software modules and feature expansions, third-party data integrations.
Build and maintain strong relationships with client stakeholders.
Act as the voice of the customer internally, advocating for client needs and priorities.
Monitor client satisfaction and proactively address issues or concerns.

Requirements

What you’ll need

Bachelor’s degree in Business, Analytics, Marketing, or related field (Master’s preferred).
5+ years of experience in customer success, account management, or professional services in a software or analytics environment.
Strong presentation and communication skills, with experience leading client meetings.
Ability to manage multiple projects and priorities in a fast-paced environment.
Familiarity with analytics concepts and software platforms (e.g., BI tools, data visualization).

Benefits

Comp & perks

Health insurance
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analyticsdata visualizationbusiness insightsproject managementaccount managementcustomer successsoftware licensesthird-party data integrationsprofessional servicespresentation development

Soft Skills

communication skillspresentation skillsrelationship buildingclient advocacyproblem-solvingaccountabilitytime managementstrategic thinkingcollaborationclient satisfaction monitoring