Java Developer

Kaleidoscope Innovation

Java Developer designing Google Dialogflow CX, CCAI, and GECX virtual agents for enterprise contact centers. Building Python integrations, generative AI journeys, and migration solutions in Charlotte.

Posted 8/5/2026full-timeCharlotte, Phoenix • Arizona, Minnesota, North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing enterprise-grade Conversational AI solutions using Google Dialogflow CX and Google Cloud services, with a strong focus on API orchestration and Python-based integrations. Proficient in managing customer engagement through intelligent virtual agents and optimizing conversational experiences across various contact center environments.

Highest-signal resume keywords

Google Dialogflow CXConversational AIPython-Based IntegrationsAPI OrchestrationGECX Playbooks

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Conversational AI SolutionsDialogflow CXGECX PlaybooksPython DevelopmentAPI IntegrationCloud-Native Application DevelopmentPrompt EngineeringData MigrationRegression TestingPerformance Validation

Tools & Technologies

Google CloudGeminiVertex AIREST APIsGRPC ServicesOAuthJWTGitCI/CD PipelinesMiddleware Platforms

Industry Keywords

Contact Center TransformationVirtual Agent ModernizationTelecomBankingHealthcareRetailCustomer ServiceOmnichannel Customer EngagementSpeech AnalyticsConversational Analytics

Tech Stack

Tools & technologies

AzureCloudGRPCJavaOpenShiftPythonSOAP

About the role

Key responsibilities & impact

Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI)
Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases
Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers
Develop reusable conversation components and enterprise chatbot frameworks
Design and develop Google GECX (GenCX) Playbooks utilizing Large Language Models (LLMs)
Implement generative AI-powered customer journeys leveraging Gemini and Vertex AI services
Build and optimize prompts, grounding strategies, response generation logic, and conversational guardrails
Perform prompt engineering, prompt evaluation, and conversation tuning activities
Develop Python-based webhooks and fulfillment services
Integrate conversational solutions with enterprise applications using REST APIs, gRPC services, middleware platforms, and cloud services
Implement secure authentication mechanisms including OAuth, JWT, and API key-based integrations
Build orchestration layers for customer profile retrieval, account validation, transaction processing, and backend workflows
Participate in legacy IVR, Dialogflow ES, chatbot platform, and rule-based bot migration initiatives
Analyze existing conversation flows, intents, call-routing logic, and backend integrations
Execute migration assessments, solution mapping, conversation redesign, and deployment activities
Support data migration, knowledge migration, and conversational experience modernization efforts
Manage source code repositories using Git-based version control systems
Support CI/CD deployment pipelines across development, testing, staging, and production environments
Troubleshoot production issues and implement root-cause analysis
Conduct regression testing, performance validation, and release management activities

Requirements

What you’ll need

Hands-on experience designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem
Expertise in Dialogflow CX
Expertise in GECX Playbooks
Expertise in Conversational AI
Experience with Python-based integrations
Experience with API orchestration
Experience with cloud-native application development
Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI/GECX highly preferred
Experience with telecom, banking, healthcare, retail, or customer service contact centers preferred
Knowledge of speech analytics and conversational analytics preferred
Hands-on experience with RAG architectures preferred
Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks preferred
Exposure to omnichannel customer engagement platforms preferred
Understanding of IVR call flows, contact center operations, and customer experience transformation programs preferred
Must be able to work in the United States because the role is located in Charlotte, NC
Employer cannot sponsor or take over sponsorship of an employment visa at this time

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Kaleidoscope Innovation Website LinkedIn All Job Openings 201 - 500 employees Founded 1989 🏥 Healthcare 🏭 Manufacturing 💼 Consulting Healthcare
Manufacturing
Consulting Kaleidoscope Innovation is a product design and engineering consultancy that develops medical devices, consumer products, and immersive training solutions. They provide industrial and mechanical/biomedical/electrical engineering, human factors and usability research, advanced prototyping and machine shop services, electronics design, visualization and animation, interactive VR/UX development, and medical/clinical and regulatory affairs support. Their work spans end-to-end product development — from concept and design research through prototyping, testing, and regulatory readiness — with a focus on improving people’s lives. Java Developer 🔥 14 minutes ago 🏢 Charlotte – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔙 Backend Engineer 🦅 H1B Visa Sponsor Cloud GRPC Python Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI)
Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases
Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers
Develop reusable conversation components and enterprise chatbot frameworks
Design and develop Google GECX (GenCX) Playbooks utilizing Large Language Models (LLMs)
Implement generative AI-powered customer journeys leveraging Gemini and Vertex AI services
Build and optimize prompts, grounding strategies, response generation logic, and conversational guardrails
Perform prompt engineering, prompt evaluation, and conversation tuning activities
Develop Python-based webhooks and fulfillment services
Integrate conversational solutions with enterprise applications using REST APIs, gRPC services, middleware platforms, and cloud services
Implement secure authentication mechanisms including OAuth, JWT, and API key-based integrations
Build orchestration layers for customer profile retrieval, account validation, transaction processing, and backend workflows
Participate in legacy IVR, Dialogflow ES, chatbot platform, and rule-based bot migration initiatives
Analyze existing conversation flows, intents, call-routing logic, and backend integrations
Execute migration assessments, solution mapping, conversation redesign, and deployment activities
Support data migration, knowledge migration, and conversational experience modernization efforts
Manage source code repositories using Git-based version control systems
Support CI/CD deployment pipelines across development, testing, staging, and production environments
Troubleshoot production issues and implement root-cause analysis
Conduct regression testing, performance validation, and release management activities 🎯 Requirements
Hands-on experience designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem
Expertise in Dialogflow CX
Expertise in GECX Playbooks
Expertise in Conversational AI
Experience with Python-based integrations
Experience with API orchestration
Experience with cloud-native application development
Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI/GECX highly preferred
Experience with telecom, banking, healthcare, retail, or customer service contact centers preferred
Knowledge of speech analytics and conversational analytics preferred
Hands-on experience with RAG architectures preferred
Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks preferred
Exposure to omnichannel customer engagement platforms preferred
Understanding of IVR call flows, contact center operations, and customer experience transformation programs preferred
Must be able to work in the United States because the role is located in Charlotte, NC
Employer cannot sponsor or take over sponsorship of an employment visa at this time Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Java Full-Stack Engineer, Security Engineer 🕒 July 23 Truist 10,000+ employees 🏦 Banking 💸 Finance 🤝 B2B Website LinkedIn All Job Openings Java/Full-stack Engineer designing enterprise applications for Truist, a financial services company. Building secure, high-performing technology solutions supporting banking and financial services operations. 🏢 Charlotte – Onsite 💵 $125k - $150k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔙 Backend Engineer 🦅 H1B Visa Sponsor Cyber Security Software Engineer – Java Developer, Fraud Technology 🕒 July 15 Truist 10,000+ employees 🏦 Banking 💸 Finance 🤝 B2B Website LinkedIn All Job Openings Software Engineer developing complex solutions in Fraud Technology for Truist. Collaborating with product owners and leading integration support with a focus on software development best practices. 🏢 Charlotte – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔙 Backend Engineer 🦅 H1B Visa Sponsor AWS Cloud Java Spring SQL View More Backend Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs