Customer Service Associate – Merchant Cash Advance
Kalamata Capital Group
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $45,000 - $55,000 per year
About the role
- Provide top-notch Merchant Cash Advance (MCA) customer service & soft collections
- Investigate asset information for businesses and owners using bank statements and publicly available information
- Review payment modifications to avoid legal action
- Notate all correspondence into the appropriate deal file
- Answer inbound customer service calls, emails and chats from customers
- Send outbound emails to customers
- Make outbound calls to customers
- Quickly help customers
- Solve problems in a creative way
- Document details of calls and customer interactions in the appropriate systems
- Type and talk at the same time
- Navigate multiple systems, programs, and screens at the same time
- Respond to internal chats & phone calls
Requirements
- Merchant Cash Advance Experience
- Strong work ethic, a self-starter
- Excellent attention to detail
- Ability to multitask and work in a fast paced, high volume environment
- Customer service or collections experience
- Great communication skills (verbal and written)
- Types at least 30 WPM or more with 90% accuracy
- Intermediate computer skills
- Comfortable empathizing and remaining patient with difficult callers
- Speaks Spanish and English
- Familiar with Google Suite
Benefits
- 401(k)
- Dental insurance
- Health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Merchant Cash Advancecustomer servicecollectionsmultitaskingtyping (30 WPM, 90% accuracy)problem solvingasset investigationpayment modification reviewdocumentationbilingual (Spanish and English)
Soft Skills
strong work ethicself-starterattention to detailcommunication skillsempathypatiencecreativityadaptabilitytime managementcustomer interaction