Business Operations Manager

Kaizen Labs

Business Operations Manager working at Kaizen, enhancing public services through operational and strategic projects. Collaborating across teams to build AI-native software solutions for government agencies.

Posted 5/11/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Take on a rotating portfolio of operational and strategic projects. Scope spans financial ops, customer ops, deployment support, people ops, HR/payroll/benefits, dashboards, and beyond
Lead diligence on new verticals and market expansions. Build the business case, scope the entry plan, and project manage the launch
Drive or support compliance, legal, and infrastructure workstreams that unlock new customers and the next tier of growth, from security reviews and internal controls to the certifications buyers require
Support the sales team on the operational backbone of revenue. Pipeline and forecast hygiene, deal desk for complex government procurements, and the dashboards leadership uses to run revenue reviews
Build the AI-native tooling and automations that give every team at Kaizen leverage. Default to systems that compound, not one-off fixes that break next quarter
Manage external vendors across tax, compliance, benefits, and software procurement. Keep them honest and the relationships productive
Translate ambiguous asks into structured plans, name the right collaborators, project manage end-to-end, and jump in to execute when it's faster than handing it off

Requirements

What you’ll need

3 - 6 years of experience, ideally a mix of investment banking or management consulting plus operations at an early-stage or high-growth startup
A track record of leading end-to-end projects across cross-functional teams. You've owned the plan, the people, and the outcome
AI fluency that shows up in your work, not your talking points. You've shipped AI-powered workflows, agents, or automations that actually changed how something gets done
Comfort operating in ambiguity. You know when to go deep on a problem and when to wrap it up and move on
Sharp written communication and judgment on what needs to escalate vs. what you handle yourself
Experience with Notion, Linear, QuickBooks, Vanta, Gusto, Guideline, Slack, Intercom, and compliance/HRIS platforms like Mosey.

Benefits

Comp & perks

Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementAI-powered workflowsfinancial operationscustomer operationscomplianceinternal controlsrevenue forecastingdata analysisautomationstrategic planning

Soft Skills

leadershipcommunicationproblem-solvingjudgmentcollaborationadaptabilityorganizational skillscritical thinkingnegotiationrelationship management