Director of Customer Success – Workday Product

Kainos

Director of Customer Success leading customer success strategy for Kainos' Workday Products in North America. Building and developing a high-performing team to drive customer retention and value realization.

Posted 7/31/2026full-timeIndianapolis • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Customer Success teams within SaaS environments, focusing on customer retention, adoption, and value realization. Proven ability to build high-performing teams and foster executive-level relationships to drive impactful customer outcomes.

Highest-signal resume keywords

Customer Success LeadershipCustomer Retention StrategiesExecutive Relationship ManagementCustomer Success MethodologiesData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success MethodologiesCustomer Lifecycle FrameworksHealth ModelsAnalytical SkillsPerformance Management

Soft Skills

Team DevelopmentCustomer ObsessionCollaborationContinuous Learning

Industry Keywords

SaaSSubscription RevenueCustomer AdvocacyCustomer Advisory BoardsGeographically Distributed Teams

About the role

Key responsibilities & impact

Leading and scaling the Customer Success function across North America
Driving customer retention, adoption, advocacy, and long-term value realization
Partnering closely with Sales, Professional Services, Support, Product, and Customer Operations
Building, leading, and developing a high-performing team of Customer Success Managers
Establishing goals, performance expectations, and development plans
Fostering a culture of customer obsession and continuous learning
Building executive-level relationships with strategic customers
Supporting Customer Advisory Boards and advocacy programs
Driving consistent adoption of customer success methodologies
Partnering with internal teams to deliver impactful customer outcomes

Requirements

What you’ll need

Proven experience leading Customer Success teams within a SaaS, subscription, or product-led technology business
Demonstrated success driving customer retention, adoption, and value realization at scale
Experience managing managers and leading geographically distributed teams
Strong track record of executive customer engagement and relationship management
Experience implementing customer success methodologies, health models, and customer lifecycle frameworks
Commercial understanding of subscription revenue, renewals, retention, and expansion motions
Strong analytical and data-driven decision-making capabilities

Benefits

Comp & perks

People-first culture
Strong relationships with customers
Opportunities for professional development
Diverse, ambitious team
Celebrates creativity and collaboration