Workday EDM Forward Deployed Engineer, HCM Consultant

Kainos

Workday EDM Forward Deployed Engineer optimizing configurations and driving adoption within enterprise environments. Functioning as a technical bridge for high maturity usage of Workday solutions.

Posted 6/10/2026full-timeIndianapolis • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Operate as an embedded EDM Workday configuration specialist working directly within customer environments.
Drive hands-on adoption, optimisation, and deep business integration of EDM from go live onwards.
Function as the technical bridge between Kainos and the customer; maintaining close alignment with Kainos's Customer Success, Support, Onboarding, and Product functions.
Design, configure, and optimise EDM & Workday configuration within live customer environments.
Proactively identify and remediate configuration debt, performance constraints, and architectural limitations before they require escalation.
Resolve complex technical blockers and support the escalation process by providing rich environment context to accelerate case resolution.
Ensure technical continuity from implementation into the FDE engagement, working closely with the Onboarding team at go live.
Enable client administrators through direct knowledge transfer, producing configuration guides, integration documentation, and reusable templates to build sustainable internal capability.
Identify technical signals of adoption risk and provide regular technical health summaries to the CSM.
Guide clients through the three-stage maturity model, removing technical friction.
Define and track account-specific maturity milestones jointly with the Customer Success Manager.
Feed structured product insight back to the Product team.
Document account-level technical history and contribute to the broader Foward Deployed function.

Requirements

What you’ll need

Essential HCM Workday certification with demonstrable hands-on experience in leading Workday deployments and configuring live Workday environments.
Proven ability to work directly inside enterprise customer environments, building trusted technical relationships with client IT and HR operations teams.
Proven experience of managing complex stakeholder environments.
Experience resolving complex integration and configuration challenges independently, with a bias toward pragmatic, well-documented solutions.
Strong communication skills — able to translate technical detail clearly for non-technical stakeholders.
Ability to manage concurrent work across multiple accounts, balancing responsiveness with structured prioritisation.
Awareness of how technical adoption drives customer retention and long-term platform value.
Collaborative working style with a genuine commitment to knowledge sharing and team capability development.
Practical working knowledge of Kainos EDM — configuration, document management, template design, workflow automation, and version management (Desirable).
Experience in a forward deploy, embedded engineering, or technical account management role, ideally within a SaaS or enterprise software environment (Desirable).
Familiarity with adjacent Workday modules (Recruiting, Learning, Talent, Adv Compensation) that intersect with EDM document workflows (Desirable).
Exposure to customer success metrics, adoption health scoring, or maturity frameworks (Desirable).

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HCM Workday certificationWorkday configurationEDM configurationintegration documentationworkflow automationtemplate designconfiguration guidesperformance optimizationtechnical troubleshootingstakeholder management

Soft Skills

strong communication skillscollaborative working styleknowledge sharingtechnical relationship buildingstructured prioritizationproblem-solvingcustomer engagementadaptabilityteam capability developmenttechnical translation

Certifications

HCM Workday certification