Customer Value Manager – Workday Product

Kainos

Customer Value Manager ensuring customer satisfaction and growth at Kainos. Building relationships with key stakeholders and facilitating EDM adoption to drive value.

Posted 6/3/2026full-timeBelfast • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Be the trusted advisor and partner with our customers to drive EDM adoption and ensure customer satisfaction
Build strong relationships with key customer stakeholders and bridge between Services, Support, and Product Development teams
Monitor and facilitate customer’s adoption of EDM ensuring value is recognized and communicated
Create Value Plans including Strategic Business Objectives and associated OKRs

Requirements

What you’ll need

Previous Customer Value Manager or Customer Success Manager in Workday ecosystem
Significant experience in technology related customer-facing roles
Commercial acumen with a track record of both opportunity and risk identification
Experience in an agile tech-focused or Cloud SaaS environment
Ability to understand Large Enterprise clients and map out key stakeholders
Great networking skills and ability to build relationships internally and externally

Benefits

Comp & perks

Diverse and ambitious team
People-first culture and values
Growth and development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer relationship managementcommunicationnetworkingcommercial acumenrisk identificationopportunity identificationstakeholder mappingcustomer satisfactionvalue recognitionadoption facilitation