Customer Value Manager

Kainos

Customer Success Manager at Kainos partnering with customers to drive adoption and satisfaction. Collaborating with cross-functional teams and managing customer relationships post-sale in Indianapolis.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop long term partnerships with customers to ensure they realise the full value of their investment in Smart
Monitor and facilitate the customer’s adoption of the Product
Establish a trusted adviser relationship and work to ensure customer satisfaction
Act as the client liaison between Onboarding, Delivery Towers and the customer
Develop Success Plans for customers that define clear metrics for success
Proactively manage the commercial process for Renewals and Upsells

Requirements

What you’ll need

Considerable experience in a customer facing services role (consulting or sales/account management)
Sales, Consulting, Delivery or Product experience either as an internal consultant or with a consulting/software company
High achiever with a successful track record of over achievement vs target in a quota bearing role
Ability to understand Large Enterprise (often Fortune 500) clients and methods for mapping out key stakeholders.
Ability to collaborate and build strong relationships with both customers and internal stakeholders
Proven ability to engage and support multiple internal corporate functions
Excellent writing and presentation skills
Great networking skills with VP to C-Level client stakeholders
Ability to operate in a highly competitive and pressurised environment
Ability to plan and meet deadlines in accordance with business requirements
Excellent negotiation skills and commercial understanding of contracts
Willing and able to travel once per quarter to visit clients

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer relationship managementconsultingsalesnegotiationpresentation skillsnetworkingcollaborationstakeholder engagementtime managementcommercial understanding