Manager

• Fully manage the successful implementation of solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable
• Take accountability for the complete delivery lifecycle alongside the sales and capability Solution Architects
• Manage all aspects of projects, which will typically be either one large, complex project or multiple smaller projects
• Commercially managing the implementation of solutions from pre-sales through implementation and hand over
• Acting as the key client interface between functional and technical teams and the client
• Pragmatically offering domain experience to provide functional insight and thought-leadership
• Managing all aspects of project delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction
• Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic
• Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms
• Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer
• Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement
• Identifying and actioning appropriately opportunities to win business, including negotiating and closing at a senior client level

Workday Engagement Manager

Quality Support Manager

Manager – Board Support Services COE