kAIgentic

Support Engineer

• Investigate customer issues involving code, APIs, logs, and deployed systems
• Read API traces, follow execution paths through workflows, and identify breakdowns
• Work with customers to understand what they are building with agents
• Escalate issues to engineering with precise reproduction steps, data, and context
• Build tooling and documentation, evolving it into a knowledge base
• Help customers achieve value through technical deep dives, implementation guides, and prompt restructuring
• Feed recurring customer problems and product gaps back to the team
• Diagnose integration failures, unexpected agent behavior, and workflow scaling issues
• Define technical support practices for an early-stage agentic AI company

Lead Product Support Engineer