KAI Partners, Inc.

Project Manager

• Serve as product owner or senior functional lead for the Accela Civic Platform, including configuration, enhancements, and ongoing optimization.
• Lead Accela system roadmaps, upgrades, and integrations; coordinate closely with City IT, Accela vendors, and implementation partners.
• Oversee Accela based digital permitting tools, online portals, and customer self-service solutions.
• Conduct process mapping and workflow redesign specifically aligned to Accela configurations, workflows, and business rules for permitting and development review processes.
• Lead innovation efforts as they relate to Accela optimization, permitting modernization, and civic technology enablement, including selective evaluation of emerging technologies (e.g., AI, civic tech tools).
• Manage full project lifecycle, including planning, budgeting, execution, and reporting.
• Ensure delivery aligns with public sector governance, compliance, and performance standards.
• Lead system roadmap planning, enhancements, and coordination with IT and vendors.
• Oversee implementation of digital permitting tools, online portals, and customer self-service solutions.
• Drive adoption of low-code/no-code solutions to improve operational efficiency.
• Lead initiatives to improve customer-facing services, including permitting portals, knowledge bases, and digital workflows.
• Support website modernization, accessibility, and content strategy in coordination with communications and IT teams.
• Apply user-centered design (UX) principles to improve permitting and development experiences.
• Develop dashboards, reporting tools, and performance metrics.
• Act as primary liaison between Community Development, IT, Communications, and external vendors.
• Coordinate with city departments, agencies, and leadership to align priorities.
• Facilitate stakeholder workshops and cross-functional collaboration.
• Oversee or mentor project teams, analysts, or technical staff.
• Support onboarding and development of technology-focused roles.
• Manage consultants, vendors, or contract resources as needed.
• Perform other related duties, as assigned.

Senior Project Manager – Accela, Municipal Permitting Systems

Solutions Engineer

• Design, build, enhance, and maintain internal and client-facing web applications
• Own application features across the full lifecycle, including design, development, testing, deployment, and production support
• Implement user workflows, data validation rules, audit tracking, and role-based access controls
• Troubleshoot and resolve issues across front-end, back-end, and database layers
• Design, implement, and maintain relational databases
• Define and manage database schemas, relationships, and constraints
• Translate business processes into structured, maintainable data models
• Build and maintain dashboards for KPI reporting and trend analysis
• Integrate AI-assisted capabilities into production applications
• Partner with Program Managers and stakeholders to clarify requirements and recommend solutions

Senior Project Manager – Accela, Municipal Permitting Systems

Technical Solutions Engineer/Web Developer