Collections Agent, Bilingual – Spanish/English

Kafene

Collections Agent helping Kafene, a fintech lease-to-own provider, resolve customer delinquencies. Handling phone-based payment negotiations and multilingual customer support.

Posted 8/19/2026full-timeRemote • 🇵🇦 PanamaJunior💰 $1,000 - $1,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing payment collections and resolving delinquency issues. Proficient in navigating call center platforms and ensuring compliance with the Fair Debt Collection Practices Act (FDCPA).

Highest-signal resume keywords

Customer Service ExperienceCollection TechniquesBilingual CapabilityKnowledge of FDCPAKPI Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment SolutionsNegotiation SkillsCollection TechniquesBasic Computer FunctionsWindows-Based Environment

Soft Skills

CompassionSensitivityRespectful CommunicationProblem Solving

Tools & Technologies

Call Center Platforms

Industry Keywords

Fair Debt Collection Practices ActCompliancePayment Programs

About the role

Key responsibilities & impact

Help customers meet payment schedules and resolve past-due amounts while maintaining high customer service and satisfaction standards
Learn and use payment solutions, advanced probing, negotiation skills, collection techniques, and payment programs to understand customer situations and resolve delinquency
Treat customers with respect, sensitivity, and compassion in difficult situations
Lead conversations to select alternative courses of action, resolve delinquency issues, and bring accounts back on track
Follow established procedures, policies, and schedules while using feedback to drive results
Focus on KPIs to improve collection efficiency and achieve monthly targets
Navigate multiple call center platforms while engaging customers by phone and accurately handling cases
Follow up on unresolved cases
Ensure compliance with applicable laws, rules, and regulations
Apply ethical judgment regarding personal behavior, conduct, and business practices; escalate, manage, and transparently report control issues

Requirements

What you’ll need

High School diploma/GED required
Willingness to work in an environment requiring 100% phone-based customer interaction
Minimum of one year of collection or customer service experience, by phone or in person
Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting Internet searches, and maneuvering in a Windows-based environment is strongly preferred
Internet access from home is required
Ability to speak Spanish, English, and Portuguese when discussing payment options with customers
Knowledge of the Fair Debt Collection Practices Act (FDCPA)
Bilingual capability in Spanish and English

Benefits

Comp & perks

Healthcare stipend covering medical, dental, and vision insurance costs
Flexible paid time off starting from the first day of employment