Kabs

Customer Service – Customer Support

Kabs

full-time

Posted on:

Location Type: Hybrid

Location: Seevetal • Germany

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • You provide personal support to our customers – from the initial inquiry through to the final resolution.
  • You handle tickets independently and efficiently, supported by a well-coordinated team.
  • Whether by phone or in writing: you provide the right answers to all product-related questions.
  • Your technical understanding helps you to clarify even more complex issues in an understandable way.
  • Your documentation in the ticketing system preserves knowledge and contributes to continuous improvement.

Requirements

  • Whether you have prior customer service experience or are a motivated career changer – what matters here is your aptitude for people and technology.
  • You have strong technical understanding and can easily explain complex topics in a clear way.
  • A service-oriented manner is as natural to you as a genuine sense for customer needs.
  • Your empathy allows you to quickly connect with people and remain composed even in difficult situations.
  • Clear communication, a confident presence, and a readiness to achieve the best results together as a team.
  • Fluent spoken and written German and good basic English skills complete your profile.
Benefits
  • Work–life balance that works: Arrange your working and break times flexibly – for more freedom and autonomy in everyday life.
  • Flexible working: You can work remotely on some days and also use our office in Seevetal/Hittfeld – for the perfect balance of focus and team spirit.
  • Corporate benefits: Exclusive employee discounts with over 1,500 partners in sports, mobility, fashion and travel.
  • Development: From day one you take on responsibility, contribute your strengths and grow through real challenges – professionally and personally.
  • Sustainable mobility: We contribute to the Deutschlandticket to promote environmentally friendly mobility.
  • State-of-the-art technology: You work with high-quality hardware – so you can remain efficient, creative and innovative.
  • Corporate benefits: Benefit from attractive employee discounts with over 1,500 partners in areas such as sports, mobility, fashion and travel.
  • Top team: You will find a motivated environment with flat hierarchies – in a corporate culture characterized by trust, appreciation and clarity.
  • More downtime: You receive 30 days of annual leave – for real breaks that do you good.
  • Feel-good factor: Free drinks and small snacks make the office day more pleasant and provide little energy boosts in between.
  • Retirement provision: Attractive subsidies for company pension plans – secure your future with our support.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical understandingticketing system documentation
Soft Skills
customer serviceempathyclear communicationservice-orientedteam collaborationproblem-solvingadaptabilitycomposure under pressure