K Health

General

• Provide high-quality preventative, acute, and chronic care in a fully-remote, virtual setting
• Elevate remote care by providing compassionate and meaningful patient encounters
• Manage a dedicated panel of patients as their primary care physician
• Refer patients to specialists or acute care services when clinically indicated
• Work on population health initiatives for risk-attributed patients (AWVs, care gaps, transitions of care, risk capture)
• Support patients immediately post-discharge to improve understanding of treatment plans and reduce hospital readmissions
• Practice continuous self-evaluation to ensure adherence to clinical guidelines and best practices

Primary Care Physician – FM

Primary Care Physician, FM/IM

• Provide text-based and video-based, comprehensive clinical care that encompasses Acute Care, including pediatrics and mental health
• Must be able to work Monday and Friday with flexibility over starting hours (i.e., 7 am-12:30 pm ET)
• Conduct video-based Acute Care, Primary Care, and Behavioral Health patient visits
• Support physicians with Epic inbox management (labs, imaging, patient questions, etc.)
• Educate patients on appropriate treatments and care plans for their health needs
• Prescribe medication and refills as appropriate
• Drive high-quality care with a focus on patient outcomes
• Elevate remote care; provide compassionate and meaningful care
• Think on your feet to devise creative solutions to problems that arise or escalate as appropriate
• Collaborate with Care Team Members
• Perform against challenging goals with a best-in-class team

Advanced Practice Provider, APP

Operations

• Lead day-to-day operations for a large virtual care support organization, including Care Concierge, patient support workflows, and provider coordination
• Ensure patients and providers successfully connect for scheduled virtual visits with minimal friction
• Monitor and improve operational KPIs including SLAs, wait times, abandonment rates, staffing efficiency, productivity, quality, and patient experience
• Identify operational bottlenecks and implement scalable solutions to improve efficiency and service delivery
• Build operational processes that can scale across multiple partners and clinics
• Partner closely with Workforce Management teams on staffing models, forecasting, scheduling, and intraday management
• Drive continuous optimization of labor utilization and operational costs while maintaining service quality
• Use data and operational insights to make staffing and workflow recommendations
• Establish clear operational cadences, escalation pathways, and accountability structures
• Lead and develop a large operations organization of approximately 80 team members through managers and team leads
• Coach and support frontline leaders in performance management, employee engagement, and team development
• Build a high-accountability, high-performance culture while maintaining strong employee experience
• Help create organizational structure and processes that support scale and growth
• Partner with Product and Engineering teams to improve operational tooling, workflows, and automation opportunities
• Collaborate with Clinical teams to improve provider experience and operational effectiveness
• Support launches of new clinics, partners, and operational initiatives
• Communicate operational performance, risks, and recommendations clearly to senior leadership

Primary Care Physician – FM

Primary Care Physician, FM/IM

Advanced Practice Provider, APP

Director, Virtual Care Operations