K Health

Operations

• Lead day-to-day operations for a large virtual care support organization, including Care Concierge, patient support workflows, and provider coordination
• Ensure patients and providers successfully connect for scheduled virtual visits with minimal friction
• Monitor and improve operational KPIs including SLAs, wait times, abandonment rates, staffing efficiency, productivity, quality, and patient experience
• Identify operational bottlenecks and implement scalable solutions to improve efficiency and service delivery
• Build operational processes that can scale across multiple partners and clinics
• Partner closely with Workforce Management teams on staffing models, forecasting, scheduling, and intraday management
• Drive continuous optimization of labor utilization and operational costs while maintaining service quality
• Use data and operational insights to make staffing and workflow recommendations
• Establish clear operational cadences, escalation pathways, and accountability structures
• Lead and develop a large operations organization of approximately 80 team members through managers and team leads
• Coach and support frontline leaders in performance management, employee engagement, and team development
• Build a high-accountability, high-performance culture while maintaining strong employee experience
• Help create organizational structure and processes that support scale and growth
• Partner with Product and Engineering teams to improve operational tooling, workflows, and automation opportunities
• Collaborate with Clinical teams to improve provider experience and operational effectiveness
• Support launches of new clinics, partners, and operational initiatives
• Communicate operational performance, risks, and recommendations clearly to senior leadership

Director, Virtual Care Operations

Clinical Operations

• Optimize and develop clinical workflows to support both clinician and patient experience
• You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes
• Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary
• Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services
• Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls
• Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues.
• Required-on call shifts monitoring Critical Lab Phone Line - (24/7)
• Prepare prior authorizations requests
• Efficiently process and send EMR Requests
• Additional clinical and administrative duties as required

K Health

Director, Virtual Care Operations

Clinical Operations Specialist, LPN

Clinical Operations Specialist, LPN