Field Service Technician I, West Michigan

K Group Companies

Field Service Technician I ensuring accurate installation of low voltage systems at K Group Companies. Collaborating with teams and delivering customer training on system operations.

Posted 5/9/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Reviews project quotes and scopes before beginning an onsite execution
Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods
Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor
Troubleshoot and diagnose issues with installed systems
Conduct routine maintenance and inspections of systems as needed
Respond promptly to service calls and customer inquiries
Travel extensively across mostly within the Midwest and on occasion weekends that are necessary for multiple sites; Home most weekends
Provide excellent customer service and maintain customer satisfaction

Requirements

What you’ll need

Hands-on/field experience from previous work experience
Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Previous experience with service ticketing processes
Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have valid US Driver’s license

Benefits

Comp & perks

Competitive base salary based on experience
Bonus and commission programs
Paid Time Off (PTO)
Volunteer Paid Time Off (VTO)
100% employer paid family health insurance premium
100% employer paid disability insurance
100% employer paid dental & vision insurance
401k with Safe Harbor contributions from company annually
Profit sharing opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

low voltage cablingIT networkingconfigurationsIP addressingtroubleshootingdiagnosing issuesroutine maintenanceservice ticketing processesfire systemsCCTV systems

Soft Skills

customer servicecommunication skillsteam managementsupervisor experienceproject managementproblem-solvingattention to detailcustomer satisfaction

Certifications

valid US Driver’s license