JVS Boston

Community Partnership Specialist

JVS Boston

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • 🇺🇸 United States

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Salary

💰 $46,000 - $51,000 per year

Job Level

JuniorMid-Level

About the role

  • Build and maintain strong relationships with partner organizations and serve as the primary point of contact through routine communication (i.e. meetings, calls and emails) as well as event participation.
  • Give presentations at community-based organizations (CBOs) we partner with, and at events in the community including occasional evenings and weekends
  • Represent JVS at community and partner events by staffing a table, helping potential clients complete the Universal Intake Form, giving out JVS swag and program flyers and answering questions.
  • Work directly with staff across the agency to problem-solve and deliver barrier removal strategies and solutions for their clients, aimed at long-term stability for clients.
  • Provide technical support and guidance to JVS staff to assist them with navigation of barrier removal access procedures.
  • Stay up to date on JVS programs and seek out feedback from program teams to aid in developing new partnerships and improving referral systems.
  • Support and promote the mission and philosophy of JVS both internally and outside the agency.
  • Work effectively with other program and administrative staff.
  • Troubleshoot unsuccessful referrals and make system adjustments when possible.
  • Seek out and develop new partners for emerging service needs.
  • Ensure all key data is entered into relevant data tracking systems is accurate and complete.
  • Generate strategy and solutions in response to unforeseen and planned changes, setbacks, and challenges.
  • All partner organizations, including their contacts, and all interactions with them are entered into Salesforce within 48 hours.
  • Using provided rubric, all partner organizations are leveled and ideas of how to move partners up a level are shared with Lead Career Coach.
  • Communicate regularly with coaches about open barrier removal cases and track all interactions in Salesforce.
  • Communicate effectively verbally and in writing with compassion and professionalism.
  • Participate in meetings, in-service training, team-based projects, committees.
  • Communicate regularly with Supervisor to ensure smooth delivery of services.
  • Exercise discretion in handling confidential information.
  • Perform other duties as assigned or requested.

Requirements

  • Associate or Bachelor's degree in communications, Business/Marketing, Human Resources, Human services, social work, Education, or related field, or equivalent (4 years) experience
  • 1-3 years of community engagement or direct service experience, ideally in the Greater Boston area
  • Bilingual, bicultural strongly preferred in Haitian Creole and/or Spanish
  • Working knowledge of adult education, social service and/or workforce development organizations in the Greater Boston area preferred
  • Excellent relationship building skills, including the ability to interact with a diverse range of colleagues
  • Excellent customer service skills and ability to interact with and assist a multi-cultural customer base, including those with low levels of English proficiency and limited educational backgrounds
  • Demonstrated success in partnership building
  • Demonstrated success in performance tracking, maintaining a contact database, or similar
  • Proficiency in Microsoft 365 suite
  • Ability to work independently and as part of a team
Benefits
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
community engagementdirect service experienceperformance trackingcontact database managementbarrier removal strategiesdata entrytechnical supportpresentation skillsproblem-solving
Soft skills
relationship buildingcustomer servicecommunicationteamworkdiscretioncompassionprofessionalismindependencefeedback seeking
Certifications
Associate degreeBachelor's degree