Client Success Manager – SLED

Juvare

Client Success Manager ensuring client satisfaction and solution adoption at Juvare. Building relationships and leveraging technology for successful client engagement.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the lead point of contact for all client success matters.
Creating and maintaining client success plans for key accounts, and monitoring client health on assigned accounts.
Identifying key decision makers and stakeholders and building and maintaining long-lasting and high-trust relationships with them.
Ensuring that clients are aware of latest solution features and best practices.
Ensuring that clients are aware of Juvare Support Center resources for tactical problems.
Highlighting the ROI or value received from client use of Juvare solutions in quarterly or annual business reviews.
Mediating client issues and knowing when and how to escalate issues to other parts of the organization.
Leverage AI tools and emerging technologies to enhance productivity, streamline client communications, and improve the quality and consistency of deliverables.
Build and strengthen the Juvare Community™ by surfacing useful, inspirational, or exceptional client use of our solutions for sharing in informal lunch-and-learn or webinar sessions with other clients.
Deepen commercial relationships including ensuring timely renewals for existing contracts and identifying and engaging with stakeholders.
Be the voice of the Client to Juvare, providing timely updates and tracking client health.
Take on other duties as assigned.

Requirements

What you’ll need

Bachelor’s Degree required.
5+ years of experience in emergency preparedness, business continuity, state/local/education emergency management, or Client Success Management experience.
A verifiable track record of working in teams to solve complex problems with a high degree of ambiguity and changing priorities.
A demonstrable ability to effectively communicate with and present to a range of stakeholders.
Prior experience in persuading clients to try new and better ways to solve existing challenges.
Prior experience in responding to escalations with professionalism and client success in mind.
Substantive experience in driving adoption of new software solutions or processes to a range of stakeholders.
Superior attention to detail required.
Previous work experience as a client success manager or equivalent preferred.
Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Benefits

Comp & perks

Travel required: 20%

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client success managementemergency preparednessbusiness continuityemergency managementsoftware adoptionproblem solvingstakeholder engagementdata analysiscommunication skillspresentation skills

Soft Skills

relationship buildingattention to detailprofessionalismadaptabilityteam collaborationpersuasionconflict resolutionclient advocacytime managementstrategic thinking

Certifications

Bachelor's Degree