International HR Operations Manager – APAC
Justworks
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- you’ll be the go-to “on the ground” expert in charge of understanding and implementing local compliance processes, communicating these processes across the International organization, and executing processes directly with customers and employees where needed.
- You care deeply about both the employee and customer experience.
- You can simplify and articulate legalese and complex concepts into clear, easy-to-understand terms.
- You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive improvements.
- You love learning about new products and subject matter (such as employment law updates), and helping others learn as well.
- You will develop proactive initiatives to maintain our overall compliance in the market, coordinating with other stakeholders across the International Customer Success, Sales, Legal, and Product teams.
- You have a natural curiosity to develop deep subject matter expertise in your region, combined with a people-first and practical mindset.
- You are a problem solver who genuinely enjoys figuring out how and why things work, and you have an ability to both design the right compliance processes and implement them first-hand.
Requirements
- Minimum of 4 years of HR professional experience championing efficient, compliant, and people-focused processes across the region
- Experience managing complex HR compliance or legal situations with customers and employees
- Experience in counseling customers on complex employee relation matters with legal risk awareness
- Proven experience in managing competing customer support and project priorities
- Ability to establish and maintain standard operating procedures and user documentation
- Knowledge of data governance, privacy, and compliance in a HR context
- A collaborative, team player with a positive attitude, committed to being a business partner to internal customers.
- Bonus Points for:
- Prior experience working across multiple countries
- Specific experience in employer-of-record (EOR) and international products
- Experience of establishing HR policies and working norms in early stage environment
- Passion for innovation and technology trends, leveraging AI and automation
- Experience with payroll administration and benefits
- Experience using JIRA, Zendesk, Notion and Asana
- Multilingual fluency
Benefits
- great benefits
- wellness program offerings
- company retreats
- ability to interact with and learn from leaders in the startup community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR complianceemployee relationsdata governanceprivacy compliancepayroll administrationbenefits managementstandard operating proceduresuser documentationlegal risk awarenessproject management
Soft skills
problem solvingcommunicationcollaborationcuriositypeople-focused mindsetpositive attitudecustomer serviceinitiativeadaptabilityteam player