Manager, Pipeline Creation, Digital Sales Performance

Justrite Safety Group

Manager leading digital inside sales and customer service teams at Justrite Safety Group. Driving measurable growth through digital processes and improved customer engagement.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Own the inside sales revenue target for assigned digital lead and quote activity, and be accountable for improving lead response, quote conversion, pipeline contribution, customer follow-up, and repeat customer growth through stronger workflows, rep adoption, and digital selling discipline.
Manage, coach, and develop one digital inside sales representative and three customer service agents who support customer inquiries, order-related needs, and small quote opportunities.
Spend approximately 10% of time directly working inbound leads, quote follow-up, customer conversations, and select sales opportunities to stay close to the customer, product questions, and process friction.
Cultivate and maintain a strong pipeline across assigned digital lead, quote, prospecting, and customer growth activity to support attainment of revenue targets.
Build, improve, and drive adoption of the digital lead-to-order process, including lead routing, needs assessment, digital quoting, Salesforce tracking, follow-up standards, email templates, automation-supported outreach, and conversion reporting.
Partner with business-unit and distribution-focused inside sales teams to improve digital lead handling, quote-to-order conversion, Salesforce activity standards, structured follow-up, and intent-informed outreach.
Use first-party data, third-party data, ZoomInfo or similar sales intelligence tools, customer history, quote activity, site behavior, Salesforce activity, and intent signals to support targeted outreach, prospecting lists, and pipeline creation.
Partner with Sales Operations and cross-functional teams to reduce manual process gaps and define business requirements for Salesforce visibility, reporting, automation, quote tracking, call activity, and workflow improvements.
Support retain-and-grow programs by identifying first-time buyers, lapsed customers, repeat purchase opportunities, high-potential accounts, and cross-sell opportunities, while sharing voice-of-customer insights to improve content, follow-up materials, FAQs, and buying guidance.
Identify practical ways to use AI tools to improve prospect research, account prioritization, personalization, follow-up quality, workflow efficiency, documentation, and reporting.

Requirements

What you’ll need

5+ years of experience in inside sales, customer service leadership, sales development, account management, e-commerce sales, or a related B2B sales role
2+ years of experience coaching, managing, or leading a sales, customer service, or lead response team
Proven ability to convert inbound leads, follow up on quotes, prospect new accounts, build pipeline, and grow customer relationships.
Hands-on Salesforce experience, including lead, contact, account, activity, opportunity, and reporting management.
Strong Excel skills, including the ability to organize, analyze, and interpret customer, sales, quote, and activity data.
Experience using ZoomInfo or similar sales intelligence tools, HubSpot or similar email marketing automation platforms, and customer or intent data to support outreach, lead nurturing, prospecting, and pipeline quality.
Ability to help sales teams adopt digital selling workflows, structured follow-up, CRM discipline, and data-informed outreach.
Strong phone, email, and customer-facing communication skills, with the ability to learn technical or industrial products and explain them clearly to customers and team members.
Strong organizational skills and ability to work independently in a remote environment while maintaining clear communication, accountability, and follow-through.
AI-forward mindset, with the ability to identify practical ways to use AI tools to improve team efficiency, customer follow-up, reporting, documentation, and process consistency.

Benefits

Comp & perks

comprehensive medical, dental, and vision coverage
flexible hours and alternative work arrangements
401K plan with company match
company-paid short and long-term disability insurance
generous paid time off
personal days
robust employee wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inside salescustomer service leadershipsales developmentaccount managemente-commerce salesSalesforceExcelZoomInfoemail marketing automationdata analysis

Soft Skills

coachingcommunicationorganizational skillsindependent workaccountabilityfollow-throughcustomer relationship buildingdigital selling disciplineworkflow efficiencyteam leadership