Customer Support Representative

JustPark

Customer Support Representative supporting clients using JustPark’s B2B and B2C parking platform. Troubleshooting software and hardware while driving customer success and product adoption.

Posted 9/1/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and process-oriented capabilities to drive customer success through effective troubleshooting and data analysis. Proficient in utilizing CRM and support tools to enhance customer experience and provide actionable insights.

Highest-signal resume keywords

Customer SupportData AnalysisCRM ExperienceTroubleshooting Hardware and SoftwareExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTroubleshooting HardwareTroubleshooting SoftwareCustomer SupportProcess Orientation

Soft Skills

EmpathyPassion for Customer GrowthCalm Under Pressure

Tools & Technologies

ZendeskAsanaG SuiteJira

Industry Keywords

Customer ExperienceTech IndustryIndustry TrendsClient Success

About the role

Key responsibilities & impact

Provide customer support end to end, including answering and documenting calls, sending emails and handling other inbound channels
Troubleshoot JustPark's software and hardware in real time, using a range of techniques
Follow proper protocols when triaging and escalating issues to other team members as needed
Identify patterns in frequently occurring issues and surface customer feedback back into the business
Work closely with the wider CX team to ensure the success of all customers
Help as needed with department projects and administrative work
Develop strategic programs to plan for clients' success, and communicate progress internally and externally
Retain and identify opportunities for increased adoption from existing clients
Analyze data independently to uncover insights and trends that drive recommendations for clients
Provide accurate and timely feedback for product and service improvements
Maintain current knowledge of industry trends and issues
Be a subject matter expert on JustPark's products and industry best practices, and act as the go to guide for clients on a day to day basis

Requirements

What you’ll need

Must be based in the US, ideally in the DFW area
Ability to work Tuesdays through Saturdays, 11am to 8pm
Highly analytical, process oriented and data driven
Strong empathy and a real passion for customer growth
Experience with CRM and support tooling (we use Zendesk, Asana, G Suite and Jira)
Excellent verbal and written communicator, calm and professional under pressure
Comfortable troubleshooting hardware and software issues in real time
Customer service or event / ticketing experience is a strong plus
Previous experience working in a fast paced environment or in the tech industry is a plus

Benefits

Comp & perks

Unlimited PTO policy
Complimentary in-office barista
Catered breakfast & lunch between Tuesdays - Wednesday
Regular social events at the office
Comprehensive medical & dental coverage through Blue Cross Blue Shield
Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
Employee Assistance program
Subscriptions to mental health assistance platforms
Travel stipend for local employees
Generous parental leave policy
Fertility support via ARC Fertility
Pet insurance and discount plans
401(k) retirement and savings plan
Regular social activities such as annual Hackathons and ad hoc celebrations