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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client success management, with a focus on onboarding, adoption, and renewal support for multi-product accounts. Strong analytical and communication skills are essential for effectively engaging with clients and driving their growth.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementSaaS ExperienceStrong Communication SkillsAnalytical and Data-Driven
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyProcess-OrientedFlexibilityProfessionalism
Industry Keywords
MobilityReal EstateOperations
About the role
Key responsibilities & impact- Own client success for a book of accounts across the JPV portfolio.
- Lead onboarding, adoption, ongoing success, and renewal support for those accounts.
- Build and maintain working knowledge across JPV's product set.
- Contribute to team documentation, runbooks, and onboarding materials.
- Partner with Engineering and Product on client feedback and escalations.
- Run regular account check-ins and business reviews for your book.
- Handle day-to-day client communication with professionalism.
- Take ownership of problems in your book rather than waiting for direction.
Requirements
What you’ll need- 2 to 4 years of experience in a customer success, account management, or client-facing SaaS role.
- Comfortable managing a multi-product account book and learning new systems quickly.
- Strong written and verbal communication skills at C-suite and operations level, with the confidence to run client meetings independently.
- Based in Dallas, Philadelphia, or New York City.
- Highly analytical, process-oriented, and data-driven
- Strong commercial instincts and comfort with multi-stakeholder accounts
- Strong empathy and passion for customers’ growth
- Flexibility to schedule calls based on customer availability
- Ability to travel to customer launches and support visits
- Bonus: mobility, real estate or operations-heavy industry experience
Benefits
Comp & perks- Unlimited PTO policy
- Complimentary in-office barista (Dallas office)
- Catered breakfast & lunch Tuesday–Thursday (Dallas office)
- Weekly social events at the office (Dallas office)
- Comprehensive medical & dental coverage through Blue Cross Blue Shield and Mutual of Omaha
- Multiple healthcare plan options including low-deductible and HSA, plus broad supplemental benefits
- Employee Assistance Program
- Subscriptions to mental health assistance platforms
- Generous parental leave policy
- Fertility support via ARC Fertility
- Pet insurance and discount plans
- 401(k) retirement and savings plan
- Travel stipend for local employees
- Regular social activities and ad hoc celebrations