Customer Support

• Provide customer support in the form of answering and documenting calls, sending emails, etc
• Troubleshoot JustPark’s software and hardware in real time, using diverse techniques
• Follow proper protocols when triaging and escalating issues to other team members as necessary
• Identify patterns in frequently occurring issues and provide customer feedback
• Work closely with other members of the CX team to ensure the success of all customers
• Help as needed with department projects and administrative work
• Strategic program development to plan for clients’ success and communication internally and externally on progress
• Retaining and identifying opportunities for increased adoption from existing clients
• Analyzing data independently to discover insights and trends that drive recommendations for clients
• Providing accurate and timely feedback for product and service improvements
• Maintaining current industry knowledge of industry trends and issues
• Document best practices and help train teammates

Customer Support Representative

Manager, Customer Experience

Customer Service Lead

Customer Service Representative

Director, Customer Support

Associate Customer Support Rep, Vet