JustPark

Integration Success Manager

JustPark

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Tech Stack

PythonSQL

About the role

  • - Own the technical onboarding of new integration partners (e.g. parking hardware vendors and ticketing platforms)
  • - Define and document integration specifications, data flows, and credential/provisioning requirements in collaboration with engineering
  • - Build onboarding playbooks and maintain partner-facing documentation so future deployments are repeatable and scalable
  • - Serve as the primary point of contact for a portfolio of integration partners
  • - Run regular business reviews, track integration health metrics, and surface partner feedback to internal product and engineering teams
  • - Manage partner expectations around roadmap timelines, API changes, and deprecations
  • - Identify and act on opportunities to grow a partnership through new products and iterations of existing integrations.
  • - Own the provisioning and configuration of partner integrations for end clients (e.g. setting up a TIBA parking system for Acrisure Stadium as part of a broader onboarding project)
  • - Coordinate across internal teams (client success, onboarding, support, engineering) and with partners to ensure deployments land cleanly and on time
  • - Own the handoff from deployment to steady-state, ensuring the client's team is trained and the integration is monitored
  • - Identify and surface opportunities for increased integration adoption by clients
  • - Monitor integration health to proactively identify issues
  • - Act as the escalation layer between frontline support and engineering for integration-related issues
  • - Triage issues using logs, API traces, and partner documentation — distinguish between client misconfiguration, partner-side faults, and platform bugs
  • - Drive resolution with urgency, communicate clearly with clients and partners throughout, and document fixes for future deflection
  • - Work closely with product and engineering to flag integration gaps, prioritise fixes, and feed real-world deployment learnings back into the product
  • - Partner with the sales team during pre-sales to scope integration complexity and set accurate expectations
  • - Produce documentation and deliver training to increase the broader success team’s knowledge of integrations
  • - Contribute to internal tooling and process improvements that reduce manual effort in provisioning and support

Requirements

  • Must Have
  • - 3+ years of experience client success, technical account management, or solutions engineering role
  • - Excellent interpersonal skills with the ability to communicate efficiently with team members across multiple teams and levels
  • - Strong organizational skills, able to work independently and take ownership of assigned tasks in a fast paced environment
  • - Ability to prioritize competing priorities to deliver results
  • - Demonstrated desire for continuous learning and improvement
  • - Positive and energetic work approach
  • Nice-to-have
  • - Technical fluency to read API specs, review logs and write basic SQL/python scripts
  • - Structured project management or professional services experience
  • - Experience in start-up and/or scale-up businesses
  • - Experience working with teams and/or clients across multiple time zones
  • - Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions
  • - Background in parking technology, mobility, event management or venue operations
  • You're Probably a Good Fit If…
  • - You find satisfaction in making complex, messy integrations work reliably at scale
  • - You're equally comfortable on a call with a VP at a stadium and in a Slack thread debugging a webhook timeout with an engineer
  • - You're proactive about identifying systemic issues rather than just closing individual tickets
  • - You treat documentation as a force multiplier, not a chore
Benefits
  • **Recharge your batteries**
  • - Unlimited PTO policy
  • - Complimentary in-office barista
  • - Catered breakfast & lunch between Tuesdays - Wednesday
  • - Regular social events at the office
  • **Investment in you and your wellbeing**
  • - Comprehensive medical & dental coverage through Cigna
  • - Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
  • - Employee Assistance program
  • **Simplifying journeys so you can breathe easier**
  • - Subscriptions to mental health assistance platforms
  • - Travel stipend for local employees
  • **We look out for your family**
  • - Generous parental leave policy
  • - Fertility support via ARC Fertility
  • - Pet insurance and discount plans
  • **Look after the pennies**
  • - 401(k) retirement and savings plan
  • **Success is best when it's shared**
  • - Regular social activities such as annual Hackathons and ad hoc celebrations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API specificationsSQLPythonintegration managementdata flowscredential provisioningtechnical onboardingdocumentationproject managementtroubleshooting
Soft Skills
interpersonal skillsorganizational skillscommunicationownershipprioritizationcontinuous learningproactivityproblem-solvingcollaborationadaptability