Implementation Specialist

• Work in a global team and report to the Senior Director of Product Implementation
• Focus on implementation work in North America and manage a small team of implementation specialists for the region
• Accountable for end-to-end planning and execution for client onboarding across product range
• Work with and manage delivery by teams across the business, channel partners and integration partners
• Directly engage with clients, configure products, deliver training and solve problems
• KPIs focused on speed, efficiency, repeatability, scalability of and client satisfaction with product implementation
• Lead multiple concurrent client implementations from sales handoff through to product configuration, launch, post-implementation review and transition to BAU
• Partner with commercial teams to shape implementation scope during pre-sales process
• Allocate implementation workload across the team
• Develop implementation plans by tailoring playbooks to unique needs
• Manage client relationships, align expectations, gather information and run regular client meetings
• Configure products and QA configuration to ensure it functions as expected
• Coordinate and manage deliverables from across the business in alignment with implementation plan
• Manage integration partners and suppliers to ensure delivery to overall timelines
• Collaborate closely with channel partners and ensure successful delivery for both the partner and end-client
• Work closely with product and engineering to define operational processes for new products/features and surface client requirements for roadmap
• Monitor and review work output of your team
• Act as a senior escalation point for complex client implementations and problem resolution
• Ensure clients achieve time-to-value quickly and ensure that the JustPark business is well positioned to retain clients, realise revenues and drive revenue expansion
• Continuous improvement responsibilities: increase efficiency and scalability, iterate and improve processes, identify automation and self-service opportunities, facilitate retrospectives and ensure improvements are implemented
• Team leadership & development: manage a remote team, set and achieve ambitious targets, develop and retain talent, mentor and support team members

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Implementation Specialist