Customer Service Representative
Just Group plc
full-time
Posted on:
Location Type: Hybrid
Location: Reigate • United Kingdom
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About the role
- Answer queries from our customers across our product range and use our customer centric approach to call taking to provide great outcomes.
- Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period.
- Produce quotes and/or re-quotes over the telephone.
- Perform relevant administrative tasks according to procedure, data entry standards and industry regulation.
- Liaise between departments to ensure all queries are answered accurately and result in the best customer experience.
- Liaise with internal & external customers and third parties to ensure relationships are developed and maintained.
Requirements
- Previous experience within an telephony customer services function
- Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above)
- Able to explain complex information in plain, simple English and adapt your language for different audiences when required.
- Passionate about delivering great customer service and a willingness to go the extra mile to ensure customer satisfaction.
- Experienced in using Microsoft Office (Outlook, Word, Excel)
Benefits
- A Competitive Salary, Pension Scheme and Life Assurance
- A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets.
- Opportunity to progress your career in-role with salary increases aligned to growth in skills and knowledge.
- Opportunity to grow you career within Just providing a great foundation to build your career on
- Learning and Development opportunities - including access to LinkedIn Learning.
- 25 Days Annual Leave plus an Additional Day on us for your Birthday
- Private Medical Cover and Income Protection, just in case
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
- A variety of Employee Funded Benefits available to you via our Online Benefits Portal
- Plus, several additional purchase options available for you and your loved ones
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryquote productionadministrative tasks
Soft Skills
customer servicecommunicationrelationship buildingproblem solvingadaptability
Certifications
GCSE