Customer Service Representative

Just Group plc

Customer Service Representative answering inbound telephone calls for UK Retail and Life Time Mortgage customers. Ensuring customer inquiries are handled efficiently with a focus on satisfaction.

Posted 4/17/2026full-timeReigate • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer queries from our customers across our product range and use our customer centric approach to call taking to provide great outcomes.
Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period.
Produce quotes and/or re-quotes over the telephone.
Perform relevant administrative tasks according to procedure, data entry standards and industry regulation.
Liaise between departments to ensure all queries are answered accurately and result in the best customer experience.
Liaise with internal & external customers and third parties to ensure relationships are developed and maintained.

Requirements

What you’ll need

Previous experience within an telephony customer services function
Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above)
Able to explain complex information in plain, simple English and adapt your language for different audiences when required.
Passionate about delivering great customer service and a willingness to go the extra mile to ensure customer satisfaction.
Experienced in using Microsoft Office (Outlook, Word, Excel)

Benefits

Comp & perks

A Competitive Salary, Pension Scheme and Life Assurance
A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets.
Opportunity to progress your career in-role with salary increases aligned to growth in skills and knowledge.
Opportunity to grow you career within Just providing a great foundation to build your career on
Learning and Development opportunities - including access to LinkedIn Learning.
25 Days Annual Leave plus an Additional Day on us for your Birthday
Private Medical Cover and Income Protection, just in case
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
A variety of Employee Funded Benefits available to you via our Online Benefits Portal
Plus, several additional purchase options available for you and your loved ones

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryquote productionadministrative tasks

Soft Skills

customer servicecommunicationrelationship buildingproblem solvingadaptability

Certifications

GCSE