Just Group plc

Customer Support

• Answer queries from our customers across our product range and use our customer centric approach to call taking to provide great outcomes.
• Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period.
• Produce quotes and/or re-quotes over the telephone.
• Perform relevant administrative tasks according to procedure, data entry standards and industry regulation.
• Liaise between departments to ensure all queries are answered accurately and result in the best customer experience.
• Liaise with internal & external customers and third parties to ensure relationships are developed and maintained.

Customer Service Representative