Customer Engineer
Just Appraised
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Drive Product-Solution Ownership: Serve as the end-to-end product-solution owner for each customer installation, maintaining fidelity to the original vision across Sales, Implementation, and Customer Success.
- Proactively manage scope creep and new customer requests during the implementation phase.
- Customer Engagement & Technical Discovery: Engage with prospective customers during the Sales process to deeply understand their operational needs, technical environment, and integration landscape, including the third-party software vendors and systems they depend on.
- Architect Custom Solutions: Design compelling, tailored solutions using the Just Appraised product suite to optimize and streamline customer workflows.
- Assess the feasibility of integration approaches based on the customer's existing infrastructure, vendor constraints, and data access limitations.
- Scoping & Documentation: Define the expected product functionality and scope Statements of Work (SOW’s) with detailed software and configuration specifications.
- Translate ambiguous customer requests into clear, tightly-scoped technical requirements.
- Ensure integration dependencies, infrastructure requirements, and vendor coordination are documented before implementation begins.
- Manage Expectations: Set clear expectations for the time, effort, and cost implications of custom features or additional functionality.
- Identify and communicate technical risks early, particularly when a customer's existing systems or vendor relationships may impact the integration path.
- Product Expertise & Enhancement: Maintain expert-level knowledge in key product functionality.
- Leverage insights and feedback from implementations to lead and champion product enhancements with the broader team.
- Cross-Functional Launch Coordination: Closely collaborate with Sales, Implementation Engineering, and Customer Success to coordinate successful and timely launches, including participating in daily stand-ups, kickoff meetings, training, and User Acceptance Testing (UAT).
- Vendor & Partner Navigation: Serve as a key point of coordination with third-party software vendors during implementation. Understand when vendor cooperation is required, what level of access or partnership is realistic, and how to find viable paths forward when vendor constraints exist.
Requirements
- Experience delivering technology solutions to local government, property tax administration, or public sector customers.
- Strong understanding of systems and data integration, particularly in environments involving legacy or on-premise software.
- Experience with ETL pipelines, RESTful APIs, SFTP-based data exchanges, and database connectivity (SQL, Oracle).
- Familiarity with CAMA systems, large ERP platforms, or other domain-specific government software.
- Experience navigating third-party vendor ecosystems, including coordinating with external software providers on integration requirements, API access, or data exchange agreements.
- Comfort working in environments where integration paths aren't always clean or well-documented, and creative problem-solving is required.
Benefits
- Competitive compensation and stock equity plan
- Comprehensive benefits package that includes medical, dental, vision, and life insurance
- Company sponsored pre-tax retirement savings program (401k)
- A flexible work environment that supports working from home
- Flexible PTO
- Parental Leave
- Home office stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ETL pipelinesRESTful APIsSFTP-based data exchangesdatabase connectivitySQLOracleCAMA systemsERP platformsintegration approachestechnical requirements
Soft Skills
customer engagementtechnical discoveryscope managementexpectation managementproblem-solvingcross-functional collaborationcommunicationrisk identificationdocumentationproduct ownership