Implementation Specialist

• Act as the product-solution owner for each customer’s installation and adoption across Sales, Implementation, and Customer Success to maintain fidelity to original product-solution vision; manage new customer requests and scope creep in the implementation phase
• Engage with customers during the Sales process to understand and identify specific customer’s operational needs and use cases
• Architect compelling, tailored solutions using Just Appraised product suite to optimize, streamline, and unburden customer’s workflow
• Scope expected product functionality delivered within Statements of Work based on detailed software and configuration specifications for each customer’s installation; translate ambiguous customer requests into tightly scoped requirements
• Set expectations of time, effort, and cost implications of custom features or additional functionality that may be available beyond standard implementations
• Maintain expert-level knowledge in key product functionality and capabilities, and leverage insights from implementations to lead product enhancements
• Closely collaborate with Sales, Implementation Engineering, and Customer Success teams to coordinate successful and timely launch and adoption, including participating in daily stand-ups, kickoff meetings, training, and UAT
• Requires travel 10-15 business days / quarter

Customer Engineer

Senior Implementation Engineer

Implementation Manager

Senior Implementation Manager

PMIS Implementation Consultant – Federal Sector

Implementation Specialist – Health-tech