Customer Success Manager – Unit 42
Palo Alto Networks
Cyber SecurityTableau
Customer Success Manager
Just Appraised
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You’re a trusted advisor, working hand-in-hand with customers to ensure they’re not just using the product but thriving with it.
- You’ll report and manage key metrics like churn reduction, expansion, and customer satisfaction, ensuring we hit our growth and retention goals.
- You’ll craft tailored strategies, helping them navigate their unique workflows, dynamics, and sometimes even political environments.
- You’ll be there during the critical adoption phase and provide ongoing training when needed, occasionally on-site.
- You’ll identify key decision-makers and ensure each receives the right type of support, driving deeper engagement and retention.
- You’ll manage renewals, negotiate expansions, and hit annual targets tied to retention and growth.
- Customer visits plus conferences attendance based on territory needs. Often ranges between 3-5 visits a quarter.
Requirements
- 3+ years of experience in Customer Success, ideally at a fast-growing SaaS startup
- Managed complex accounts
- Driven renewals and identified cross-sell opportunities
- Strong focus on customer outcomes and long-term partnerships
- Skilled at navigating multiple stakeholders
- Mitigating risk before it escalates
- Staying calm under pressure
- Ability to learn and support multiple products
- Translate technical concepts into practical, customer-friendly language.
- Thrive in dynamic environments
- Love building and refining processes
- Bring a collaborative spirit to every cross-functional conversation.
Benefits
- Globally connected, locally supported: Thrive in a vibrant online community that celebrates your unique talents, wherever you are.
- Supportive parental leave: Welcoming a new member to your crew? We've got your back with time and support to adjust.
- Flexible work arrangements
- Continuous learning opportunities
- Career Growth: This isn’t just another CSM role. With our fast growth, you’ll have the opportunity to expand into adjacent roles, take on larger accounts, or even step into leadership as our team scales.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessSaaSAccount ManagementRenewals ManagementCross-sell OpportunitiesMetrics ManagementTrainingProcess ImprovementStakeholder ManagementRisk Mitigation
Soft skills
Customer FocusPartnership BuildingCalm Under PressureAdaptabilityCollaborationCommunicationProblem SolvingStrategic ThinkingEmpathyNegotiation
