Customer Success Manager

• You’re a trusted advisor, working hand-in-hand with customers to ensure they’re not just using the product but thriving with it.
• You’ll report and manage key metrics like churn reduction, expansion, and customer satisfaction, ensuring we hit our growth and retention goals.
• You’ll craft tailored strategies, helping them navigate their unique workflows, dynamics, and sometimes even political environments.
• You’ll be there during the critical adoption phase and provide ongoing training when needed, occasionally on-site.
• You’ll identify key decision-makers and ensure each receives the right type of support, driving deeper engagement and retention.
• You’ll manage renewals, negotiate expansions, and hit annual targets tied to retention and growth.
• Customer visits plus conferences attendance based on territory needs. Often ranges between 3-5 visits a quarter.

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