Jusbrasil

Customer Success Analyst

Jusbrasil

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Manage and cultivate a portfolio of strategic clients, building and maintaining long-term relationships.
  • Act as a trusted advisor, gaining deep understanding of clients' challenges and goals to provide solutions that maximize the value of our platform.
  • Develop and execute success plans for each client, monitoring key account health indicators (KPIs) and ensuring retention.
  • Lead the onboarding process for new clients, ensuring smooth implementation and effective adoption of our solution.
  • Use usage data and engagement metrics to identify opportunities and risks, anticipate churn, and propose action plans.
  • Collaborate with Sales, Product, and Support teams to advocate for customers and provide feedback for continuous improvement of our offering.

Requirements

  • Proven experience as a Customer Success Analyst, Account Manager, or in a similar role at technology companies.
  • Strong communication and negotiation skills, with the ability to interact with stakeholders at various organizational levels, including C-level.
  • Advanced knowledge of project management and Customer Success methodologies.
  • Proficiency with CRM tools such as Salesforce, HubSpot, or Zendesk.
  • Analytical ability to interpret data and make insight-driven decisions.
  • Experience in the B2B SaaS market and/or large-scale technology companies.
  • Knowledge of complex sales processes and upsell/cross-sell techniques.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Customer Success methodologiesproject managementdata analysisupsell techniquescross-sell techniques
Soft Skills
communication skillsnegotiation skillsrelationship managementstakeholder engagementproblem-solving