Jusbrasil

Customer Success Manager

• Manage and cultivate a portfolio of strategic clients, building and maintaining long-term relationships.
• Act as a trusted advisor, gaining deep understanding of clients' challenges and goals to provide solutions that maximize the value of our platform.
• Develop and execute success plans for each client, monitoring key account health indicators (KPIs) and ensuring retention.
• Lead the onboarding process for new clients, ensuring smooth implementation and effective adoption of our solution.
• Use usage data and engagement metrics to identify opportunities and risks, anticipate churn, and propose action plans.
• Collaborate with Sales, Product, and Support teams to advocate for customers and provide feedback for continuous improvement of our offering.

Customer Success Analyst

Marketing

• Develop and implement engagement and education strategies for Jusbrasil customers
• Identify engagement opportunities and friction points across the customer journey
• Lead, plan, execute, and/or collaborate on multichannel initiatives or campaigns aimed at activation, retention, and customer satisfaction
• Translate technical and strategic topics into accessible, clear, customer-centered communication
• Ensure consistency and regular cadence in communications with the user base
• Communicate the narrative of solutions and product features in a way that helps customers perceive continuous value from the product
• Develop and deliver customer education programs
• Plan and produce educational initiatives in multiple formats
• Oversee the creation and maintenance of educational content
• Monitor performance metrics for marketing, education, and community initiatives

Senior Customer Marketing – Education Analyst

Engineer

• Desenvolver e manter robôs de extração de dados (web scraping) em Python.
• Implementar validações e tratamentos para garantir a qualidade e consistência dos dados.
• Atuar em regime de on-call rotativo.
• Apoiar o time de Suporte (especialmente B2B) na resolução de incidentes mais complexos.
• Trabalhar sobre uma base de código existente, lidando com diferentes famílias de sistemas e exceções.

Data Acquisition Engineer – Vaga afirmativa para PCD

Project Manager

• End-to-end Portfolio Management: lead the full lifecycle of complex projects, from feasibility assessment and business case development through to final measurement of results.
• Strategy and Problem Solving: structure complex, ambiguous problems and build models that drive effective, agile solutions.
• Data-Driven Mindset: use SQL and visualization tools to extract insights, translating business objectives into performance indicators (OKRs and KPIs).
• Monitoring and Reporting: create clear dashboards and reports that turn data into action, supporting leadership decisions with concise communication.
• Stakeholder and Dependency Management: act as a bridge between teams and market stakeholders, ensuring alignment and smooth communication.
• Risk Mitigation: proactively identify bottlenecks and design contingency plans to ensure delivery continuity.
• Continuous Improvement: implement and refine agile (Scrum/Kanban) or traditional methodologies, optimizing internal processes and documenting lessons learned.

Senior Project Analyst

Engineering Manager

• Provide technical and strategic leadership for the Legal Research team
• Ensure excellence, consistency and advancement of the state of the art in Legal Research
• Sustain technical excellence through rigorous experimentation
• Represent Legal Research in strategic decision-making

Senior Engineering Manager – Legal Research

Recruitment

• Act as a consultant and strategic partner to leadership, influencing decisions about assessment formats, required rigor, and recruitment funnel trade-offs
• Define and raise the hiring bar with Engineering stakeholders, ensuring alignment with expectations for seniority, cultural fit, and competencies
• Conduct interviews with candidates across different profiles and seniority levels, maintaining the cadence and quality needed to execute our Hiring Plan
• Support pipeline management and strategy development, anticipating and identifying talent needs aligned with company goals
• Monitor funnel metrics (SLAs, conversion rates, feedback quality, candidate experience) and propose continuous improvements
• Co-create and evolve the design of selection processes (stages, criteria, scorecards, and decision rituals), ensuring consistency, efficiency, and alignment with business needs
• Lead alignments with stakeholders, HRBPs, and leadership, bringing market insights, data, and recommendations to inform hiring decisions
• Train and develop interviewers (interview techniques, bias awareness, use of scorecards, behavioral/situational questioning, evaluation consistency)
• Build and maintain materials, guides, and rituals that support interviewer quality and autonomy
• Participate in the development of internal initiatives to attract and engage strategic talent in the market

Senior Tech Recruiter

• Develop and maintain continuous pipelines for critical roles, ensuring predictability and agility when opening new positions
• Conduct talent and competitor mapping, keeping up-to-date databases of potential candidates and market movement insights
• Work in close collaboration with recruiters to ensure candidate quality and fit, adjusting strategies based on conversion metrics and process feedback
• Perform personalized outreach and initial qualification for technical and cultural fit when needed
• Schedule follow-up interviews, ensuring speed, clear communication, and efficient coordination with interviewers
• Track candidates’ journey, ensuring a positive and consistent experience at all stages of the process
• Provide a seamless experience for hiring managers, with complete information, clear communications, and well-coordinated steps
• Monitor performance metrics and generate insights to optimize sourcing strategies
• Ensure data entry and updates in the ATS, maintaining traceability and consistency of information
• Contribute to the standardization and evolution of sourcing processes and tools in line with the team’s strategy and goals

Senior Tech Sourcer

Analyst

• Collect and/or analyze customer data and feedback, integrating qualitative and quantitative data from multiple sources to deliver deep, actionable analyses on behavior, perception and product usage.
• Design and execute surveys and feedback programs.
• Intentionally involve customers in Product initiatives.
• Identify gaps in customer listening and propose new channels/methods for data collection.
• Systematically analyze the customer journey, identifying opportunities and points of friction.
• Consolidate multi-source data into cross-analyses of the customer experience.
• Structure problems, prioritize pain points and translate insights into clear recommendations.
• Develop and evolve experience dashboards and KPIs.
• Build executive narratives and participate in strategic forums.
• Serve as a continuous direct liaison with Product to understand key business priorities.
• Support Product backlog prioritization using evidence.
• Map reputational risks and drivers of dissatisfaction on external channels.