Senior Customer Insights Analyst
Jusbrasil
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Job Level
About the role
- Collect and/or analyze customer data and feedback, integrating qualitative and quantitative data from multiple sources to deliver deep, actionable analyses on behavior, perception and product usage.
- Design and execute surveys and feedback programs.
- Intentionally involve customers in Product initiatives.
- Identify gaps in customer listening and propose new channels/methods for data collection.
- Systematically analyze the customer journey, identifying opportunities and points of friction.
- Consolidate multi-source data into cross-analyses of the customer experience.
- Structure problems, prioritize pain points and translate insights into clear recommendations.
- Develop and evolve experience dashboards and KPIs.
- Build executive narratives and participate in strategic forums.
- Serve as a continuous direct liaison with Product to understand key business priorities.
- Support Product backlog prioritization using evidence.
- Map reputational risks and drivers of dissatisfaction on external channels.
Requirements
- Previous experience in roles related to Voice of Customer, Customer Insights, Customer Experience, Business Analysis or related areas.
- Strong analytical skills, with the ability to interpret complex data and extract actionable insights.
- Proficiency in quantitative and qualitative research methods, with hands-on experience conducting studies and measuring results.
- Proficiency with data analysis and visualization tools (e.g., advanced Excel, Metabase and similar tools).
- Excellent verbal and written communication skills, with the ability to express ideas clearly and concisely.
- Ability to work collaboratively in cross-functional teams and influence decisions based on data and insights.
- Experience with governance routines and strategic forums.
- Experience with predictive models (churn propensity, satisfaction, usage).
- Experience with segmented journey mapping and persona-specific analyses.
- Experience analyzing reputation and public channels.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer journey mappingquantitative research methodsqualitative research methodspredictive modelingsegmented journey mappingpersona-specific analysesKPI developmentexperience dashboard developmentdata consolidation
Soft skills
analytical skillscommunication skillscollaborationinfluenceproblem structuringprioritizationrecommendation translationcustomer engagementstrategic thinkingnarrative building