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Customer Success Manager
JUPUSCustomer Success Manager at JUPUS, guiding clients through onboarding and maximizing platform usage. Collaborating with product and support teams to incorporate client feedback and enhance processes.
About the role
Key responsibilities & impact- You guide our new clients through a first-class onboarding — from setup to optimal use.
- You ensure they get the maximum value from JUPUS — through tailored training, regular check-ins and personal support.
- You assist customers in connecting our platform with their existing law firm software.
- You work closely with the product team and our support team to feed customer feedback directly into product development.
- You question existing processes and help develop them further — your input counts!
Requirements
What you’ll need- Agility & drive to shape change: You want to actively help shape and transform a changing industry!
- Experience in Onboarding / Customer Success: You have at least 2 years of experience in a similar role.
- Strong technical affinity: You don’t need to be able to program, but you’re comfortable with technical issues.
- Startup mentality: You love dynamism, tackle new challenges and want to make a real impact!
- Customer focus: You understand that our success depends on the success of our clients.
- Initiative & willingness to learn: You continuously develop and contribute your own ideas.
- Problem-solver mentality: If something doesn’t work, you systematically try different solutions.
- Passion for Legal Tech: Interest in new technologies and digital solutions is a must!
- Communication skills: Fluent German and good English to best support our clients.
Benefits
Comp & perks- Grow with us: We offer numerous opportunities for development and the chance to completely rethink one of the world’s oldest industries!
- Dynamic startup culture: Work in a motivated, collegial team where everyone supports each other!
- Flexibility: Remote work and flexible hours are part of our offer!
- Modern equipment: A current MacBook is waiting for you.
- Stay Fit: We cover your Urban Sports Club membership!
ATS Keywords
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Soft Skills
customer focusinitiativewillingness to learnproblem-solvingcommunication skillsagilitydrive to shape changestrong technical affinitystartup mentality