JUPUS

Customer Growth Manager – Cologne

JUPUS

full-time

Posted on:

Location Type: Hybrid

Location: Köln • 🇩🇪 Germany

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Job Level

JuniorMid-Level

About the role

  • You are the primary point of contact for our existing clients and ensure they integrate JUPUS into their daily workflows as effectively as possible.
  • You identify opportunities for clients to use JUPUS more efficiently and help them discover additional features and tailored solutions.
  • You proactively work to prevent churn by advising clients early and offering solutions to any challenges.
  • You lead strategic conversations to maximize the individual value for each law firm.
  • You analyze customer behavior and the Health Score to develop data-driven actions for retention and expansion.
  • You collaborate closely with the Product, Sales, and Support teams to channel customer feedback into the ongoing development of JUPUS.
  • You conduct targeted win-back conversations with former customers and actively work on their re-acquisition.

Requirements

  • Excellent customer communication: You are empathetic, persuasive, and skilled at building long-term relationships.
  • Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively execute on them.
  • Experience in Customer Growth, Retention & Expansion: You have 1–2 years in a comparable role and bring valuable experience.
  • Strategic thinking: You understand customer needs, spot patterns, and develop sustainable solutions for long-term adoption.
  • Initiative & ownership: You take initiative, independently seek solutions, and actively drive results.
  • Data-driven approach: You use analysis and KPIs to make informed decisions for customer strategy.
  • Startup mentality: You thrive in a dynamic environment, have a hands-on mentality, and want to make a real impact.
  • Fluent in German (written and spoken); good English is a plus.
Benefits
  • Grow with us: We offer numerous opportunities for professional development and the chance to help reinvent one of the world’s oldest industries.
  • Dynamic startup culture: Work in a motivated, collegial team where everyone supports each other.
  • Flexibility: Remote work and flexible hours are part of our culture.
  • Modern equipment: A current MacBook will be provided.
  • Stay Fit: We cover your Urban Sports Club membership!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer growthcustomer retentioncustomer expansiondata analysisKPI analysis
Soft skills
customer communicationempathypersuasivenessrelationship buildingstrategic thinkinginitiativeownershipdata-driven decision makingstartup mentality