Juniper Square

Customer Support Specialist

Juniper Square

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
  • Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
  • Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
  • Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
  • Advocate by sharing customer feedback to inform product development and software improvements
  • Contribute towards cross-functional initiatives and strategic projects
  • Develop and refine internal documentation, processes, and procedures
  • Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Requirements

  • Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
  • 2+ years of professional experience in relevant setting
  • Excellent written and verbal communication skills
  • Demonstrate assertiveness and perseverance when resolving customer requests
  • Team-first attitude, high level of empathy, and passion for helping others
  • Strong troubleshooting, problem-solving, and analytical ability
  • Excellent time management and organizational skills
  • Strong technical aptitude and a desire to learn and develop new skills
Benefits
  • Health, dental, and vision care for you and your family
  • Life insurance and disability coverage
  • Mental wellness coverage
  • Fertility and growing family support
  • Flex Time Off in addition to company-paid holidays
  • Paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Healthcare FSA and commuter benefits programs
  • Allowance to customize your work and technology setup at home
  • Annual professional development stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent written communicationexcellent verbal communicationassertivenessperseveranceteam-first attitudeempathypassion for helping otherstroubleshootingproblem-solvinganalytical ability
Certifications
Bachelor’s degree