Direct-to-Retail Support Associate

JuneShine

Direct-to-Retail Support Associate managing retailer inquiries related to orders and account support for JuneShine Brands. Collaborating with internal teams to ensure timely issue resolution.

Posted 6/30/2026part-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $27 - $30 per hourWebsite

About the role

Key responsibilities & impact

Manage inbound (Direct-to-Retail) D2R support tickets from licensed retail partners via our CRM
Serve as the primary contact for retailer inquiries related to orders, products, fulfillment, and account support on behalf of Willie’s Remedy+
Coordinate with internal teams (sales, ops, fulfillment) to resolve retailer issues
Manage all D2R operational issues within Shopify and Stord, including damages, missing items, fulfillment discrepancies, and replacement requests, ensuring timely resolution and proper documentation
Help build out FAQs, canned responses, and SOPs for the D2R function
Support the CX Manager with reporting and process improvement as the channel grows

Requirements

What you’ll need

Must be 21 years of age or older at the time of application
Available to work 15-25 hours per week distributed daily Monday-Friday
Minimum 2 years of customer service experience in a digital or remote support environment (CRM, ticketing, or ecommerce preferred)
Prior experience working remotely/from home preferred
Excellent verbal and written communication skills
Experience with Shopify and/or a CRM platform (Richpanel or Zendesk and Shopify)
Proficient with use of technology, systems, and software
Able to stay focused and efficient during multiple-hour shifts
Highly organized and strong ability to multitask
Desire to work in a fast-paced, growing company
Must be authorized to work in the US - visa sponsorship is not available for this role

Benefits

Comp & perks

Paid sick leave in accordance with state and local laws
401(k) with up to 4% company match, free financial coaching, student loan match support, and 529 education savings accounts
Product and soft goods discounts & perks
And so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceTicketing SystemsEcommerce SupportOperational Issue ManagementProcess Improvement

Soft Skills

Verbal CommunicationWritten CommunicationMultitaskingFocusEfficiency